Company: IndiaFilings Pvt. Ltd.
Location: Navi Mumbai- Ghansoli MBP Aurum Proptech 6th floor Indiafilings Pvt Ltd
Meet HR Geetanjali- 8657498***
Email ID - ge************i@in*********s.com
Experience Required: 3 to 8 Years Industry: Legal, Taxation, Compliance, Financial Services Department: Operations / Client Services
Employment Type: Full Time Education: Graduate / Postgraduate
Key Responsibilities:
Lead and manage a team handling services like GST, Income Tax, ROC filings, and Trademark registrations.
Ensure on-time and high-quality service delivery to clients.
Handle client escalations and ensure excellent customer satisfaction.
Monitor team performance and ensure adherence to SLAs and KPIs.
Train and mentor team members to boost productivity and quality
Coordinate with Legal, Tech, and Sales teams to ensure smooth workflows.
Drive process improvements and increase operational efficiency
Prepare and present service delivery reports to management.
Candidate Requirements: Experience: 4 to 8 years total; Minimum 34 years in a team handling role.
Strong leadership, communication, and client management skills
Ability to manage targets, deadlines, and team performance
Knowledge of compliance, taxation, or legal processes is an advantage
Proficient in CRM tools and service reporting
Salary: :briefcase: Based on current/last drawn salary and total experience :moneybag: Attractive performance-based incentives
Why Join Us? :white_check_mark: Fast-growing company in the legal-tech space :white_check_mark: Work with a wide range of business service domains :white_check_mark: Leadership and career growth opportunities :white_check_mark: Supportive and collaborative team culture.
Contact Hr Geetanjali- 8657498***
Keyskills: Escalation Management Team Handling Excellent Communication In English Service Operations Client Handling Team Management Leadership KPI Customer Satisfaction SLAS Service Improvement Service Operations Management Client Engagement Issue Resolution
We are on a mission to make Entrepreneurship easier and affordable to millions. IndiaFilings provides a simple and intuitive platform for setting up a business and managing compliance. We started our journey in 2014 and bootstrapped the business till 2024, serving over 2 lakh businesses. In 2022, we...