We manage mission-critical cloud infrastructure for our customers globally. This role entails providing 24x7 managed support for these cloud environments. In this role, you will be a part of the Cloud Operations Centre (COC) Team.
Your responsibilities in this role will be centered around the following:
24x7 Cloud monitoring and support.
Make sure Service SLA is met with appropriate responses resolutions.
Documentation and maintaining customer technical build documentations.
Own new upgrades for existing deployments and their documentation.
Own new remote site deployments and their documentation.
Deliver internal training as per schedule.
Technical Account Manager for Key Customers.
Work with the open-source community.
Needless to say, this role is a combination of proven technical aptitude, experience and the ability to think spontaneously. Well be evaluating your candidature on the following criteria:
Experienced Linux user and system administrator
Experience in deploying and administering KVM, ESXi and/or XenServer hypervisors
Experience in deploying, supporting or managing clouds based on Apache Cloudstack (preferably) and/or OpenStack
Experience in debugging and resolving production issues
Experience in support participation, on-call schedules and using tools
Good networking knowledge, including software defined networking
Good understanding of storage protocols and technologies (CIFS and NFS, object storage s3 etc)
Excellent spoken and written English
Bonus qualifications that will help your application:
Bachelors degree in engineering, IT, or a related field
3-10 years in similar roles in technical operations.
Keyskills: kvm cloudstack vmware apache stack redhat linux microsoft azure networking docker ansible esxi apache cloud monitoring writing linux cloud operations jenkins debugging cloud infrastructure openstack nfs aws cloud computing cifs xenserver
DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The worlds largest companies and public sector organizations trust ...