Lead Consultant, Channel Helpdesk Specialist
- Genpact
- 2 to 6 Yrs
- Chennai
- 2 months ago
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Job Description
- Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Lead Consultant, Channel Helpdesk Specialist In this role, you will support and execute the following under the direction of Director Client Service Strategy and Initiatives. Responsibilities Conduct targeted client outreach to promote digital adoption and ensure understanding of digital platforms Respond to and fulfil client requests related to onboarding and digital platform use Assist in managing client inquiries, providing timely support and guidance Collaborate with internal teams to resolve client issues Support communication efforts related to system changes and best practices for digital engagement Qualifications we seek in you! Minimum Qualifications / Skills Good communication skills, both written and verbal Good organizational skills with the ability to manage multiple client requests efficiently Comfortable working with digital platforms and client management tools Customer-focused attitude with the ability to provide good client support Demonstrated ability to work effectively across multiple markets and navigate geographical and regulatory complexity Demonstrate appropriate culture and values, embedding a high level of team engagement Ensure ongoing training and development for professional and personal growth Preferred Qualifications/ Skills Bachelors degree in business, IT or any related field. JobLead Consultant Primary LocationIndia-Chennai ScheduleFull-time Education LevelBachelor's / Graduation / Equivalent Job PostingJun 2, 2025, 8:02:28 AM Unposting DateOngoing Master Skills ListConsulting Job CategoryFull Time,
Employement Category:
Employement Type: Full timeIndustry: BFSIRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Lead Consultant, Channel Helpdesk SpecialistContact Details:
Company: GenpactLocation(s): Chennai+ View Contact
Keyskills: Client management Customer support Market knowledge
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