Support Engineer @ Cradlepoint

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Support Engineer

Cradlepoint
0 - 3 years
Noida, Gurugram
2 months ago
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Job Description

- Lead investigations and drive the resolution of customer issues throughout the CS portfolio.

- Actively participate in on-site activities, particularly when remote access is insufficient.

- Contribute to the resolution of emergencies through fault isolation and restoration of customer networks and solutions.

- Support problem management in identifying and categorizing significant operational or business impacting problems.

- Handle administrative, operational, and technical issues relating to the customers contracts and installed base.

- Participate in Security Reviews as the primary contact for customers and subject matter expert in security matters.

The skills you bring:

- Customer Problem Management.

- Negotiation.

- Knowledge Transfer and Reuse.

- Knowledge Sharing and Collaboration Skills.

- Release and change management.

- Coaching and Mentoring.

- Change and Improvement Management.

- Preemptive support competence.

- CS Portfolio competence.

- Data Analysis.

- Customer Success.

- Machine Learning.

- Customer Relationship Building.

- CSR Handling Process.

- Trade Compliance.

Job Classification

Industry: Software Product
Functional Area / Department: Engineering - Hardware & Networks
Role Category: IT Network
Role: Network (Support) Engineer
Employement Type: Full time

Contact Details:

Company: Cradlepoint
Location(s): Noida, Gurugram

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Keyskills: Administration Data analysis Change management Service level Relationship building Machine learning trade compliance Problem management Customer relationship Operations

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Your name (*)

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Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Cradlepoint

We enable the freedom to securely connect people, places, and things that drive more experiences, new ways to work, and better business results anywhere. We are a pioneer in advanced 4G and 5G routers and adapters for Wireless WAN controlled through Cradlepoint NetCloud and offer a range of solut...

Support Engineer @ Cradlepoint

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