E2E Service Expert @ Cradlepoint

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E2E Service Expert

Cradlepoint
4 - 8 years
Bengaluru
12 days ago
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Job Description

Join our Team

About this opportunity:

This Job Role is responsible for an overall execution of the new Operation Model, having multi-technology, multivendor knowledge and end-to end understanding of the Mobile Networks architectures legacy or Cloud based.

As a main responsibility, this job role will drive and support end-to-end multidomain customer projects implementation and transfer into the MS responsibilities, continues end-to-end service and automation improvements.

What you will do:

Enable the creation of a pool of service level experts within Operate Networks as the focus of business moving from maintaining domain KPIs to enhancing end to end service KPIs for the customers

Multi Technology & Domain expert, using cross domain and end-to-end view competencies, will take the driver role of the overall automation in customers networks, covering end-to-end tasks, processes, tools

Lead the investigation in case of the multi domain troubleshooting. It will assure a consistent analysis of all areas, in order to identify the root cause of the services degradation

Actively involved in pre-sales, interfacing with new and existing customers

Participate in the new features tests, propose improvements of the existing features and suggest new ones according to the needs resulted from the day to day operations

Support the execution of Complex Changes and initiate 3rd Level Functional Escalation

KPI reporting design and definition, High Impact multidomain Incident Cause Identification and Report

Involvement in Major Security Incidents

Analyze the solution from an E2E perspective and break it down into working packages. Propose improvements for the E2E solution, to increase service quality or network maintenance efficiency

Perform Technical Impact analysis activities part of a Life Cycle Management engagement

Create and drive the creation of MOPs for E2E process automation. Create and improve the existing scripts to automate simple tasks

Propose Algorithms to be implemented by the Automation teams, for improvement of service monitoring and troubleshooting

The skills you bring:

Delivering Results & Meeting Customer Expectations
Creating & Innovating
Analyzing
Deciding & Initiating Action
Applying Expertise & Technology
Presenting & Communicating Information

Key Qualification

Degree/Diploma or equivalent experience or equivalent in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent
Experience level 12+ years experience in of E2E Services.

Why join Ericsson?

What happens once you apply?

Primary country and city: India (IN) || Bangalore

Req ID: 768031

Job Classification

Industry: Software Product
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Technical Support - Non Voice
Employement Type: Full time

Contact Details:

Company: Cradlepoint
Location(s): Bengaluru

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Keyskills: Computer science Process automation Automation Service level Manager Technology Telecommunication Presales Troubleshooting Service quality Monitoring

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Your name (*)

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Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Cradlepoint

We enable the freedom to securely connect people, places, and things that drive more experiences, new ways to work, and better business results anywhere. We are a pioneer in advanced 4G and 5G routers and adapters for Wireless WAN controlled through Cradlepoint NetCloud and offer a range of solut...

E2E Service Expert @ Cradlepoint

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