Senior Integration Engineer - CCaaS/CTI
- Cyara
- 7 - 11 years
- Hyderabad
- 1 year ago
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Job Description
- CCaSIntegration Development: Integrate and customize CCaaS softphone solutions with existing systems. Ability to research and investigate softphone CTI events and actions to expose to browser extension.
- WebRTC Diagnostic and Integration: Implement analysis and troubleshooting of WebRTC connections.
- WebSocket Diagnostic and Integration: Monitor and analyze WebSocket streams for real-time data transfer.
- Browser Extension Development: Develop and maintain browser extensions for seamless user experience.
- Problem Solving and UX Delivery: Tackle challenging problems to deliver impactful UX solutions to the market quickly, efficiently and of quality.
- Mentorship and Reviews: Support engineers in their development through mentorship and code reviews, ensuring adherence to best practices.
- Collaborative Cross-Functional Work: Collaborate and share knowledge across the organisation, effectively communicating (verbal and written) to drive seamless interactions with cross-functional teams to align front-end development with overall business objectives.
- Active Participation in Agile Processes: Engage actively in Agile team meetings, contributing to iterative development processes and adhering to best practices.
Let s talk about your skills/expertise:
- Complete knowledge and full understanding of area of specialization and associated technologies.
- Stays updated with the latest industry trends and technologies and willingness to learn new technologies
- Solves problems of diverse scope requiring evaluation and ingenuity.
- Applies critical thinking and analytical skills to develop effective solutions.
- Enhances relationships and networks with senior internal/external personnel in own area of expertise.
- Works effectively within a team to achieve project goals.
- Requires a minimum of 5 years of relevant experience and a Bachelor s degree.
- Demonstrates proficiency in software development and the ability to work independently.
- Advanced understanding of Amazon Connect and/or Genesys Cloud CCaaS/UCaaS (additional knowledge of NICE CXone, Five9 or alternative is desirable).
- Significant experience with Softphone Computer Telephony Integration (CTI) and its implementations within these platforms. (e.g. experience with custom integrations of internal apps into softphone).
- Advanced knowledge of call routing, agent management, and interaction handling in a contact center environment.
- Advanced skills in developing and maintaining browser extensions (Chrome, Edge (Chromium), etc.).
- Strong understanding of JavaScript, HTML, and CSS.
- Significant experience with RESTful and SOAP APIs for integrating third-party services.
- Advanced knowledge of WebRTC protocols.
- Experience with signalling mechanisms, STUN/TURN servers, and media negotiation.
- Advanced skills in using WebSockets for real-time data transmission.
- Ability to peer into and debug WebSocket streams for analysis of communication and networking issues.
CCaaS Platforms and CTI Integrations:
Browser Extensions and API Integration:
Realtime Communication:
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Quality Assurance and TestingRole: Blockchain Quality Assurance EngineerEmployement Type: Full timeContact Details:
Company: CyaraLocation(s): Hyderabad+ View Contact
Keyskills: Product management Front end Networking Javascript Agile CTI HTML Troubleshooting Monitoring SQL
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