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Senior Customer Delivery Architect @ Cisco

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 Senior Customer Delivery Architect

Job Description

You will drive the transformation of digital and security landscapes for our top customers across industries. In this role, you'll consult, audit, design, lead implementations, and where needed optimize cutting-edge enterprise solutions within the Cisco portfolio. Collaborate with cross-functional teams to address diverse challenges, protect critical assets, and support customers in achieving resilience and compliance. Engage with dynamic industries, influence technology strategies, and tackle risks. With access to Cisco s innovation ecosystem and continuous learning opportunities, you'll be at the forefront of crafting secure, scalable solutions that empower businesses in India and SAARC.
 
Solution Design & Delivery
Develop and deliver comprehensive Enterprise Solutions, including but not limited to Cisco DNA, SD-WAN, Security solutions, Data Center portfolio, Cloud Solutions and more.
Lead Architectural discussions and workshops with clients to align solutions with their business and technical objectives & Build high-level and detailed design documents, implementation plans, and deployment playbooks for their technologies.
 
Customer Engagement & Thought Leadership
Build and maintain positive relationships with CXO-level customers, acting as a trusted advisor on security strategy and architecture.
Drive conversations with industry leaders to position Cisco as the preferred security partner & represent Cisco at industry forums, conferences, and roundtables to share insights and demonstrate Cisco s technology leadership.
 
Technical Leadership
Collaborate with internal and external customers, including sales, product, and engineering teams, to define and drive security solutions & provide technical escalation support for complex implementations and troubleshooting issues.
Stay updated on emerging security threats, industry trends, and Cisco s evolving security portfolio to deliver innovative solutions.
Professional Services Enablement
Mentor and train delivery engineers, ensuring alignment with Cisco s methodologies and security frameworks.
Support RFPs/RFIs, effort estimation, and proposal creation for professional services engagements & Develop reusable templates, tools, and frameworks to improve delivery efficiency and standardization.
 
Minimum Qualifications
  1. bachelors or masters degree in Computer Science, Information Technology, Cybersecurity, or a related field. 10+ years of experience in cybersecurity, with at least 5 years in a customer-facing solutions architect role.
  2. Strong knowledge of Cisco s security portfolio, including Cisco Secure Firewall (FTD/ASA), Secure Endpoint (AMP), Duo, Umbrella, ISE, SecureX, Tetration, and Stealthwatch, SSE, etc
  3. Zero Trust architectures, SASE, VPNs, threat detection, incident response, and compliance standards (GDPR, PCI-DSS, ISO 27001, etc)
Preferred Qualifications (Provide up to five (5) bullet points: these can include soft skills)
  • CCIE Enterprise Infrastructure / Wireless / Security or CCDE
  • Other equivalent industry certifications
  • Relevant certifications in cloud technologies (eg, AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert)
  • DevOps
  • AI/GenAI Certifications

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: Technical Architect
Employement Type: Full time

Contact Details:

Company: Cisco
Location(s): Bengaluru

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Keyskills:   WAN ISO 27001 Customer engagement Troubleshooting microsoft cisco Information technology Auditing Firewall

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