Business Systems Analyst III
- Simplicity First
- 2 - 5 years
- Pune
- 3 years ago
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Job Description
This role partners with internal business teams such as Sales, Customer Service, Marketing, and Human Resources, with a focus on Finance Accounting. This position must possess excellent knowledge of business processes and procedures as well as vast experience with SaaS platforms and business lifecycle applications. This position must have a broad background in information technology, a practical understanding of how businesses work, as well excellent problem-solving, analytical, interpersonal, and communication skills.
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
Bachelor s Degree required. Business Administration, Finance, Math, MIS or related field preferred.
5+ years experience with ERP or Billing administration, including business systems API integrations, user administration, customization and reporting (Oracle/NetSuite/SAP).
3+ years experience working with Zuora/Aria (or comparable Billing platform).
Experience in Salesforce a plus, including integrations.
Experience in Oracle s NetSuite application a plus.
Experience in Salesforce CPQ a plus or comparable processes.
Strong understanding of business units (Finance, Sales, etc.) and their processes.
Excellent oral and written communication/documentation skills.
Excellent understanding of IT business processes.
Shows tenacity in resolving technical problems and attaining business objectives.
Proven track record in driving results; ability to coordinate and prioritize concurrent activities within deadline-driven climate.
Familiarity with custom API integrations troubleshooting (Data Warehouse ETLs, InContact, MINDBODY Software, etc.).
Ability to work independently and in collaborative teams.
Approachable and confident interacting with executives, diverse users, and outside resources.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Run and maintain Billing System and Salesforce Integration tools.
Follow strict Change Management and Controls/Compliance.
Design, build and deploy technical solutions from business requirements.
Provide strategic roadmap vision and execution, coordinating with architecture and the team lead on roadmap deliverables.
Verify contractor and third-party deliverables align with MINDBODY policies and procedures.
Manages the development cycle and sandboxes. (Refreshing, deployment settings, etc.).
Create custom report types, reports, and dashboards.
Participate in user requirement sessions and document user requirements to address changing business needs.
Collaborate with the fellow BSA s and the Technical Lead, and Business Technology Manager to assist in implementing any new tools, processes.
Create Test Scripts for new features or functionality.
Thoroughly test new features and functionality developed by other BSA team members.
Modify data via Data Loader or other tools.
Identify requests/incidents that could be resolved/completed by the Service Desk.
Create documentation and update their processes.
Identify and track potential system issues/bugs/problems and escalate, as necessary.
Partner with the various departments to define and document process, strive for operational excellence and translate business problems to solutions.
Develop and provide training to a variety of user audiences that have a variety of technical skill levels.
Manage multiple small to medium-scope projects, including requirements gathering, developing work breakdowns and project plans, track task status, and escalate as needed to keep projects on schedule.
Define and document processes, capture functional requirements and create process flows.
Quickly learns new technologies, finds creative solutions to a wide variety of problems, and communicates effectively to both technical and non-technical audiences.
All other duties as assigned.
Job Classification
Industry: Fitness & WellnessFunctional Area / Department: Data Science & AnalyticsRole Category: Business Intelligence & AnalyticsRole: Business AnalystEmployement Type: Full timeContact Details:
Company: Simplicity FirstLocation(s): Pune
Keyskills: ERP SAP MIS Billing Customer service Oracle Troubleshooting Information technology Principal Salesforce
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