Senior Customer Success Manager
- Agilisium
- 2 - 7 years
- Bengaluru
- 3 months ago
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Job Description
- Customer Onboarding & Adoption:
- Lead technical onboarding for new customers, ensuring seamless integration and deployment.
- Conduct training sessions and provide best practices to maximize product usage.
- Technical Support & Issue Resolution:
- Act as the primary technical contact for assigned customers.
- Troubleshoot and resolve customer issues by working closely with internal technical teams.
- Provide timely and effective resolutions, ensuring minimal business disruption.
- Customer Engagement & Advocacy:
- Develop strong relationships with key customer stakeholders.
- Conduct regular check-ins, QBRs (Quarterly Business Reviews), and strategy sessions to assess customer needs and success.
- Gather customer feedback and advocate for feature enhancements with Product and Engineering teams.
- Solution Engineering & Optimization:
- Assist customers in optimizing their workflows and implementing best practices.
- Provide guidance on architecture, scalability, and security considerations.
- Collaboration & Continuous Improvement:
- Work closely with Sales to support pre-sales activities, including demos and proof-of-concepts.
- Contribute to knowledge base articles, documentation, and FAQs to improve self-service resources.
- Experience:
- 6-8 years of experience in Customer Success, Solutions Engineering, or a related technical role.
- Proven experience in customer-facing technical support or solution consulting.
- Technical Skills:
- Hands-on experience withcloud platforms(AWS, Azure, GCP),DevOps tools, andcontainerization technologies(Docker, Kubernetes).
- Proficiency inscripting languages(Python, Bash, PowerShell) and infrastructure automation (Terraform, Ansible, Puppet).
- Strong understanding of APIs, databases, and networking concepts.
- Soft Skills:
- Excellent communication and interpersonal skills to interact with both technical and non-technical stakeholders.
- Strong problem-solving skills with a proactive and customer-first mindset.
- Ability to manage multiple customer relationships and prioritize tasks effectively.
Job Classification
Industry: Analytics / KPO / ResearchFunctional Area / Department: Engineering - Software & QARole Category: DevOpsRole: Release ManagerEmployement Type: Full timeContact Details:
Company: AgilisiumLocation(s): Bengaluru
Keyskills: Customer success kubernetes python networking concepts microsoft azure ansible docker puppet gcp devops powershell terraform bash aws
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Agilisium
Agilisium is a Los Angeles based AWS Advanced Consulting Partner with Big Data, EMR and Redshift competency. Agilisium exists to help organizations accelerate their Data-to-Insights-Leap. To this end, Agilisium has invested in all stages of data journey: Data Architecture Consulting, Data Integratio...
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