Assistant Manager
- Santamonica Tours
- 2 - 5 years
- Kochi
- 6 days ago
- Email to a friend
- Report this job
Job Description
Role Overview:
The Ticketing Executive is responsible for handling all aspects of ticketing and reservations, ensuring accurate and timely issuance of travel tickets for customers. The role involves direct interaction with customers, airlines, and internal teams to provide exceptional service and seamless travel experiences.
Key Responsibilities:
- Ticket Booking & Issuance:
- Book and issue airline tickets (domestic and international) using ticketing platforms (e.g., Amadeus, Sabre, Galileo).
- Ensure compliance with airline policies and regulations during ticket issuance.
- Customer Assistance:
- Assist customers with flight inquiries, schedule changes, and cancellations.
- Provide travel recommendations, including flight options and cost-effective routes.
- Amendments & Refunds:
- Manage re issuance of tickets for date or flight changes.
- Process refunds as per airline policies.
- Coordination & Documentation:
- Maintain accurate records of transactions and correspondence with customers.
- Coordinate with airlines and travel partners for any escalations or special requirements.
- Problem Resolution:
- Handle customer complaints or issues promptly and professionally.
- Provide solutions for disrupted travel plans, such as delays or cancellations.
- Up selling & Cross-Selling:
- Promote ancillary services such as travel insurance, hotel bookings, and holiday packages.
Skills & Qualifications:
- Educational Background: Bachelors degree in Travel & Tourism or related field (preferred).
- Experience: 24 years of experience in ticketing or travel operations.
- Technical Skills:
- Proficiency in GDS platforms (Amadeus, Sabre, Galileo, or equivalent).
- Familiarity with fare rules, taxes, and airline regulations.
- Soft Skills:
- Excellent communication and customer service skills.
- Attention to detail and the ability to multitask in a fast-paced environment.
Preferred Qualifications:
- IATA certification or diploma in travel and tourism.
- Knowledge of multiple languages, especially regional or international.
Key Attributes:
- Problem-solving skills and a customer-first approach.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
Job Classification
Industry: Travel & TourismFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Assistant ManagerEmployement Type: Full timeContact Details:
Company: Santamonica ToursLocation(s): Kochi
Keyskills: Airline Ticketing Reservation Airlines IATA Refunds Sabre Galileo Air Ticketing Amadeus
Similar positions
Santamonica Tours
About Santamonica Tours & Travels Established in 2016, Santamonica Tours & Travels is a trusted name in the travel industry, specializing in Holidays, Visa, and Ticketing services. We offer expertly curated holiday packages, seamless visa assistance, and hassle-free ticketing for flights. O...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in