Team Lead @ Sutherland

Home > Operations

Team Lead

Sutherland
4 - 7 years
Hyderabad
2 months ago
Email to a friend
Report this job

Job Description

Role & responsibilities

Hiring for Team Manager for International Banking process

Min 2 years experience in Team Management
Experience in stake holder management
Responsible for maintaining SLA and daily performance
Responsible for mentoring agents and improving key metrics
Preparing QBRs and MBRs for management review
Experience in maintaining process Shrinkage and attrition

Preferred candidate profile

Experience in International process , preferred from banking domain

Comfortable working in night shifts

Excellent verbal and written communication skills

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time

Contact Details:

Company: Sutherland
Location(s): Hyderabad

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Keyskills: Team Handling Banking Process SLA Management Attrition Management Team Leading Voice Process

Fraud Alert to job seekers!

₹ 5-7.5 Lacs P.A

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Similar positions

Team Lead, Team lead

Amazon

0 - 12 years

Hyderabad

20 hours ago

₹ Not Disclosed

Team Lead, Team lead

Amazon

0 - 12 years

Hyderabad

1 day ago

₹ Not Disclosed

Team Lead (Supervisor)

IntouchCX

1 - 2 years

Hyderabad

1 day ago

₹ Not Disclosed

Team Lead

Sykes

1 - 12 years

Kolkata

1 day ago

₹ Not Disclosed

Sutherland

Sutherland Established in 1986, Sutherland Global Services is a global provider of business process and technology management services. Sutherland offers an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle. One of the l...

Team Lead @ Sutherland

Home > Operations

Team Lead

Job Description

Job Classification

Contact Details:

Create password

Create password

Similar positions

Team Lead, Team lead

Team Lead, Team lead

Team Lead (Supervisor)

Team Lead

Sutherland

Job Listings

Job type

Location

Category