Ip Manager
- Apollo Health
- 3 - 5 years
- Bengaluru
- 2 months ago
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Job Description
Role & responsibilities
- Monitoring Room Preparedness and Room Availability in IP
- Room Upgradation and approval documentation
- Roster management for Duty Doctors
- Tracking timely preparation of Discharge summary and its completeness
- Monitoring and reducing TAT for Discharge
- Tracking Financial Clearance for OT/Discharge
- Monitoring F&B Services in IP along with Dietician
- Tracking Critical Value Reporting from Lab
- Tracking Diagnostic sample processing & Reports for IP patients
- IP Patient Feedback Collection / Patient Testimonials & Google Reviews
- Inventory Management for IP in coordination with Stores
a. Linen
b. Stationary
c. Drugs and Consumables
d. Instruments & Equipment
e. Furniture & Fixtures
- Tracking IP Sub store consumption
- Medical Records Completion and Storage
- Charge sheet updation for IP Patients
- IP Billing adherence ( DCI ) and timely charging to reduce discharge time
- Tickets for Bill Discount in Adbhutam
- Tracking & Reducing Miscellaneous charging
- Tracking Open bills/ Reopening of bills/ Bill Cancellations in Insta Billing module
- Creation & Updation of Codes/ Rates in Insta for IP Billing
- Timely submission of TPA files
- Handling Queries from TPA for closure along with IP billing
- Capturing of Corporate Company Names in Insta Billing module
- Discharge kits handover to delivery patients and tracking inventory for reorder
- Coordination for Maintenance/ Biomedical / IT issues closure
- Monitoring H/K & Pest control services in IP
- Monitoring Laundry Services
- Infection Control & Safety Protocol Adherence in IP
- Adherence to Visitor Policy
- Complaint Management for IP Services
- Night MOD duties
- MIS Preparation and Reporting
Preferred candidate profile
- To ensure that the Namaste Culture is the beginning of all service deliveries as an IP Manager
- Answer customer questions regarding billing, service problems, products and features.
- To ensure patients/customers are not disturbed by maintaining the noise levels at the nursing stations
- To proactively ensure that the coordination with insurance department is done for the benefit of the customer
- To attend a minimum of 2 workshops in service excellence in coordination with the L&D department and a minimum of 20 hours of trainings
- To maintain an Average Resolution time of 2 hours for escalations raised towards customer service provided.
- To ensure NPS scores are above 95 % and Google Rating Scores are above 4.5 rating.
- To ensure that the 3E (Empathy, Expertise and Excellence) concept and TLC (Tender Loving Care) concept is imbibed in practice at work
- The IP Manager is responsible for all employees under his/her department to follow the points mentioned above
Job Classification
Industry: Medical Services / HospitalFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Assistant ManagerEmployement Type: Full timeContact Details:
Company: Apollo HealthLocation(s): Bengaluru
Keyskills: IP Billing Billing IP Rounds patient feedback Discharge TAT Health Care Services operations manager inpatient Hospital Administration Review Process ip manager room allocation Patient Care Discharge Summary Hospital Operations Ipd Billing
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