Intouch Cx || International Customer Support - E Commerce ||upto 4 Lpa
- IntouchCX
- 1 - 5 years
- Hyderabad
- 7 days ago
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Job Description
Greetings from IntouchCX! IntouchCX, formerly known as 24-7 Intouch, is a global contact center outsourcer with over 25 years of experience. We provide innovative, value-driven customer service solutions across various industries, including Retail & Digital Commerce, Consumer Tech, Entertainment, Gaming & Media, Travel & Transportation, Health & Wellness, Financial Services & Fintech, and more. Our focus is on creating dynamic environments for our team members and leveraging advanced technology to enhance customer experiences. If you want to learn more about our story, you can visit our story page [here](https://www.intouchcx.com/differentiators/our-story). Job Summary: We are hiring experienced professionals for our International Chat Process Customer Support team. This is an excellent opportunity for individuals with at least 6 months of experience in a chat-based customer support role. Candidates must be ready for immediate joining and comfortable working in a dynamic, international work environment. Job Opportunity: International Chat Support Executive Key Benefits:
- Provident Fund (PF) & ESI / Health Insurance
- 2-Way Transportation (Pick-up & Drop)
- Performance-Based Incentive Plans
- 5 Working Days with 2 Weekly Offs
Key Responsibilities:
- Respond to customer queries via live chat in a professional and timely manner
- Provide accurate information regarding products and services
- Efficiently resolve complaints and escalate complex issues as needed
- Manage up to 2 chats simultaneously
- Achieve individual KPIs, including response time, resolution rate, and customer satisfaction
Requirements:
- Minimum 6 months of experience in international chat-based customer support
- Excellent written communication skills in English
- Strong interpersonal and problem-solving abilities
- Ability to multitask and handle multiple chats effectively
- Willingness to work in rotational shifts (including night shifts)
- Typing speed of 3035 WPM with at least 80% accuracy
- Familiarity with CRM/chat tools is an advantage
Preferred Candidates:
- Immediate joiners
- Experience with US, UK, or Australian customers
- Comfortable in a high-performance, target-driven work environment
Mention on Resume HR Vishnu
Contact HR Vishnu: Call: 8309338***
WhatsApp: 8309338***
Email: vi*************u@in******x.com
Role: Chat Support
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent Role
Category: Non Voice
Education UG: Graduation Not Required
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Chat SupportEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: International chat Email Support Customer Service Typing Speed International Non Voice Semi Voice Chat Support Non Voice Bpo Non Voice Email Process Chat Process Communication Skills Customer Support Written Communication Chat Email Writing Web Chat
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IntouchCX
About company *IntouchCX Intouchcx is a global customer care and technology company that provides value- driven, future-forward solutions. For over 20 years, we have been the people and technology behind the worlds biggest brands, empowering human potential through our artificial intelligence di...
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