Customer Success Manager/ Executive (Account Management) @ SPECTRA

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Customer Success Manager/ Executive (Account Management)

SPECTRA
2 - 7 years
Delhi, NCR
6 days ago
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Job Description

Role & responsibilities

Technical Relationships Management: Connect with customer end IT - Person, Manager, Head to act as a bridge between customer and organization.

Escalation Management: Handling customers escalation to support and resolve their OPEN issues from internal teams to prioritize the resolution and updating the status proactively to customers and close loop on resolution.
Governance Meetings: Arranging Monthly / Quarterly engagement with customers to review the services.
Service Improvement Plan: Identify the repeat technical issues and implement the Service Improvement Plan (SIP) for reduction of technical issues and meeting customer expectations.

Preferred candidate profile ;-

Experience 2 to 7 years
CTC 5 to 7LPA
Location Gurgaon

Job Classification

Industry: Telecom / ISP
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time

Contact Details:

Company: SPECTRA
Location(s): Delhi, NCR

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Keyskills: Customer Experience Account building Escalation Management Service Request Relationship Building Account Management

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₹ -7 Lacs P.A

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Your name (*)

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Customer Success Manager/ Executive (Account Management) @ SPECTRA

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