Helpdesk Senior Representative - Fresher @ NTT DATA, Inc.

Job Description

Req ID: 327139 We are currently seeking a Helpdesk Senior Representative - Fresher to join our team in Bangalore, Karntaka (IN-KA), India (IN). India " Work from OfficeCompetitive Salary & Benefits Role OverviewThe Service Desk Senior Associate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.Role Responsibilities : Manages customer interactions & records reported issues in the ITSMIdentifies issues, apply fixes and investigate root causes using internal instructions.Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone ,e-mail and chatScreens, refers and diagnoses internal inquiries and work requests relating to PC maintenanceParticipates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely mannerKey Skills Ideally University education, preferably technical degree, or Microsoft certificationsAwareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applicationsWilling to work from office 5 days in a week.Ability to analyze and solve problems by investigating potential solutions using troubleshooting skillsExcellent communication and customer service skillsFluency in English languageFlexibility to work in rotational shifts (24/7).

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Freshers

Contact Details:

Company: NTT DATA, Inc.
Location(s): Noida, Gurugram

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   customer service helpdesk english language service desk troubleshooting non voice process international bpo chat process customer care diagnosis customer support voice process inbound process voice support email support semi voice