Walkin Drive At Rivera For Technical Support Associate. Day Shift /uk @ Tesco

Job Description

HI Warm Greetings,

We Are Hiring!

You can call us /whatsapp and book your interview slots chethana :7829336*** / Deepa : 9380300*** / Sheez :7829336*** /

We are looking for Graduate freshers with strong technical skills and excellent communication abilities to join our team as Technical Support Associates. If you are a quick learner with a passion for solving technical issues, this is the perfect opportunity for you!

Key Responsibilities:

• Provide technical support and troubleshoot Microsoft product-related queries (Windows OS, Office Suite, etc.)
• Resolve issues related to software installation, system configuration, and performance
• Deliver excellent customer service by communicating effectively and addressing client concerns professionally
• Assist clients via various channels, including phone, email, and chat, with technical troubleshooting steps
• Log and document all technical issues in ticketing systems and escalate complex issues when necessary
• Provide step-by-step instructions to customers to resolve technical problems
• Ensure a high level of customer satisfaction through timely issue resolution

Skills & Qualifications:

• Graduate in any discipline (freshers are welcome)
• Strong knowledge of Microsoft technologies (Windows, Office, etc.)
• Excellent oral and written communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving and troubleshooting abilities
• Willingness to work in shifts

Why Join Us?

• Competitive salary package
• Growth opportunities within the company
• Training and development programs
• A supportive and collaborative work environment

Regards,

Sheez :7829336***

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Keyskills:   IT Helpdesk Technical Helpdesk Technical Voice Process Email Support international bpo international voice ios chat support voice process MICROSOFT Help Desk Operations Technical Support desktop support applemac troubleshooting laptop support