Manager II - Training
- Concentrix
- 8 - 12 years
- Mumbai
- 5 days ago
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Job Description
- Responsible for managing the training function End to End for multiple LOBs / Sites / Locations within the process
- Plan, observe and ensure Trainer Development using effective methods such as classroom training, observations, demonstrations, on-the-job training, meetings, mentoring and workshops
- Aligning Trainers roster weekly to provide maximum coverage for tasks such as New Hires transaction monitoring, coaching completion and Refresher Trainings
- Assess Trainers facilitation skills during classroom training sessions and provide feedback
- Govern Trainer calibration sessions on product knowledge
- Supervise training team through regular team reviews on performance (such as upskilling targets, throughput, first pass, refresher training coverage)
- Conduct monthly one-on-one feedback sessions with Trainers
- Manage new hire and team s early warning system and retention
- Support trainers during Nesting phase and ensure all the activities are performed as per the standard process and procedure
- Drive monthly knowledge checks and refresher training completion basis TNA (training need analysis) and publish refresher completion reports with pre / post performance to show any improvement
- Collect Data and perform analysis and RCA on metrics and publish reports accordingly
- Training Performance Management
- Training Reporting and Analysis
- Process Improvement Projects
- Engage self and team members in learning / upskilling, create succession plans and ensure continuous development of team members
- Knows, understands, and appropriately applies technical / soft skills, methods and processes required for the role.
- Keeps current with new and (or) updated program information, trends, and development in the field
- Must be a confident communicator and presenter.
- Strong writing, editing and professional publishing skills are essential, including ability to present concepts verbally.
- Ability to facilitate classroom training sessions
- Ability to engage participants while in training
- Ability to ask the right questions to gauge learners / participants
- Ability to present information using MS Word, PPT, Excel
- Ability to coach individuals to bring positivity and motivate to perform even better
- Embed Concentrix culture through coaching / mentoring
- Ability to interpret and analyze data and read inferences for planning and decision-making purposes
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Teaching & TrainingRole Category: Corporate TrainingRole: Leadership TrainerEmployement Type: FreshersContact Details:
Company: ConcentrixLocation(s): Mumbai
Keyskills: Business services Training RCA Publishing Performance management Process improvement Training need analysis Manager II Customer engagement Monitoring
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