Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
Deliver
NoPerformance ParameterMeasure
1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed
Keyskills: customer service financial analysis operations management project management data analysis team management geneva investment banking accounting corporate actions asset servicing process compliance operational excellence finance