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Hiring For Bpo-customer Service Executive_navi Mumbai @ V Soft Consulting

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 Hiring For Bpo-customer Service Executive_navi Mumbai

Job Description

Hiring For BPO- Customer Service Executive _Navi Mumbai

Location:-Navi Mumbai.

Exp:-1 to 3 years

Notice Period:- Immediate


Office Address:-

CBD Belapur Railway Station, Sector 11, Navi Mumbai.


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Responsibilities

  • Make outbound calls to existing / potential customers.
  • Address customer inquiries and provide information about Mutual Fund products or services.
  • Resolve customer issues or complaints in a professional and timely manner.
  • Upsell or cross-sell products or services to increase sales revenue.
  • Keep accurate records of all customer interactions and update the customer database.
  • Follow up with customers to ensure satisfaction and encourage repeat business.
  • Provide feedback to the customer service team regarding customer concerns or trends.
  • Adhere to company policies and procedures during customer interactions.

Qualifications

  • Any Graduate, with previous experience in customer service or sales roles.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and negotiation abilities.
  • Ability to handle and resolve customer complaints effectively.
  • Ability to work well in a team and collaborate with colleagues.
  • Ability to handle high call volumes and work in a fast-paced environment.
  • Flexibility to work.

Skills

  • Excellent communication skills
  • Customer service orientation
  • Problem-solving skills

Interested candidates Please share your resume to mk****u@vs************g.com


Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Full time

Contact Details:

Company: V Soft Consulting
Location(s): Mumbai

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Keyskills:   BPO Outbound Process Outbound Calling Voice Process

 Fraud Alert to job seekers!

₹ 1.25-2.75 Lacs P.A

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V Soft Consulting

V-Soft Consulting Corporation Private Limited