Senior Customer Service Executive
- V-Soft Consulting
- 1 - 3 years
- Mumbai
- 1 month ago
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Job Description
Responsibilities
Make outbound calls to existing / potential customers.
Address customer inquiries and provide information about Mutual Fund products or services.
Resolve customer issues or complaints in a professional and timely manner.
Upsell or cross-sell products or services to increase sales revenue.
Keep accurate records of all customer interactions and update the customer database.
Follow up with customers to ensure satisfaction and encourage repeat business.
Provide feedback to the customer service team regarding customer concerns or trends.
Adhere to company policies and procedures during customer interactions.
Qualifications
Any Graduate, with previous experience in customer service or sales roles.
Excellent verbal and written communication skills.
Strong problem-solving and negotiation abilities.
Ability to handle and resolve customer complaints effectively.
Ability to work well in a team and collaborate with colleagues.
Ability to handle high call volumes and work in a fast-paced environment.
Flexibility to work. Skills
Excellent communication skills
Customer service orientation
Problem-solving skills
Ability to work under pressure
share your updated resume to sm*******i@vs************g.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: V-Soft ConsultingLocation(s): Mumbai
Keyskills: Customer Service Orientation Outbound Calling Communication Skills Handling Customer Queries Sales
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