Manager - Program Delivery
- Rategain
- 8 - 12 years
- Noida, Gurugram
- 3 months ago
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Job Description
HowYour Day Will Look Like/Job Responsibilities
Presales/SalesSupport:
AssistSales by defining the scope and delivery for POCs.
Engagewith clients to understand business needs and requirements.
Writeand own Statements of Work (SOW), ensuring clarity on deliverables andfeasibility.
ClientSPOC (Single Point of Contact):
Onboardnew setups and coordinate CR (Change Request) deliveries.
Workwith clients for detailed requirement gathering and feasibility studies.
Collaboratewith the DevOps and technical teams to ensure clear understanding ofrequirements.
Communicatewith clients regarding project deliverables (phases, estimates, and timelines).
ClientEngagement:
Addressclient queries regarding issues and challenges in deliveries.
Conductinvestigations and analyses to resolve queries.
Holdperiodic client calls to discuss new opportunities.
Scheduleand manage periodic client visits (QBRs).
TrackNPS/CSAT surveys and implement corrective actions when necessary.
DeliveryManagement:
SupportDevOps and customer care teams to understand requirements for successfuldelivery.
Prioritizeclient requirements, CRs, and issues outside of regular operations.
Facilitatefortnightly meetings with stakeholders to discuss strategic deliveryperformance.
Assistcustomer care with 2nd-level investigations and root cause analysis.
TrackSLA, ticket ART, and sufficiency reports regularly.
Subject/IndustryExpertise:
Stayupdated on industry trends and developments, specifically in the travel and hospitalitysector.
Specifyfunctional requirements to be included in product delivery and roadmaps.
Providefeedback to product managers for feature improvements based on customerfeedback.
KeySkills:
MustHave:
Experiencein the Airline Travel domain (Knowledge of GDS, Pricing, and Distribution is aplus).
ProjectManagement Certification (PMP or equivalent).
AdditionalSkills:
Abilityto demonstrate flexibility and work as part of a team.
Stronginterpersonal and communication skills (oral and written).
Creativity,innovation, and problem-solving abilities.
Strategicplanning and analytical skills.
Abilityto work under pressure and manage challenges.
Commercialawareness and understanding of the industry.
Expertisein SaaS solutions and agile principles.
Abilityto conduct research and data collection to understand customer needs.
Experiencein leading customer workshops and preparing business proposals.
Strongproject management and team leadership skills.
Abilityto influence teams across DevOps, PMG, Data Science, and Consulting.
Abilityto validate final deliveries to meet customer requirements with high quality.
TechSkills:
Proficiencyin MS Excel and MS Word.
Basicknowledge of SQL.
Qualifications :
Minimum10+ years of customer-facing experience in consulting or project management,with a strong track record of successful projects.
Familiaritywith the Travel Hospitality industries is preferred.
RelevantBachelors degree (preference for management, computer science, or relatedfields).
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Project & Program ManagementRole Category: Other Program / Project ManagementRole: Program ManagerEmployement Type: Full timeContact Details:
Company: RategainLocation(s): Noida, Gurugram
Keyskills: project management it program management program delivery engagement management program management delivery leadership distribution sql excel pmp pmo program delivery management delivery management writing gds agile pricing communication skills
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