Associate Director - Customer Success
- Rategain
- 8 - 13 years
- Noida, Gurugram
- 3 months ago
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Job Description
- We are looking for a Associate Director Customer Success for the Demand Booster Business. Through Demand booster, RateGain offers hotels the end to end campaign management for Marketing channels like Google, Tripadvisor, Trivago etc"
- The candidate must have a good understanding of the RateGain portfolio of hospitality products and the hospitality industry in general.
How your day will look like/Job responsibility
- Campaign Development: Liaison between the client and the campaign development team to develop data-driven campaigns tailored to meet their business objectives
- Strategic Growth Campaign Optimization: Drive continuous improvement across the customer lifecycle by collaborating with the Campaign Management Team to execute and refine marketing campaigns, maximizing ROI and business growth
- Foster customer relationships by analyzing insights with internal stakeholders and offer strategic recommendations to the client ensuring alignment with long-term business objectives
- Oversee automated campaigns designed to enhance engagement and boost retention
- Collaborate with internal teams to align marketing strategies with product development, customer success objectives and industry best practices
Education Work Experience
- 7-10 years of experience with Account Management /Customer Success or similar profile/role.
- Experience in Digital Marketing Agency or Client side in Hospitality industry would be preferred.
- Graduation / Post Graduation in related fields with excellent communications skills. MBA will be a Plus.
Knowledge
- Strong understanding of Digital Marketing Campaigns including SEO (Search Engine Optimization), SEM (Search Engine Marketing), Social Media Marketing.
- Experience in managing accounts on CPA or CPC deals
- Expertise in identifying renewal upselling opportunities
- Proficient in client servicing strategies
- Ability to read commercial contracts and understand legal clauses
- Understanding of escalation handling procedures
- Understanding of hospitality/travel technology or SaaS/B2B product offerings is highly preferrable.
Skills
- Exceptional communication and interpersonal Skills.
- Strong analytical ability to review numbers and draw conclusions about past and future trends .
- P rioritize addressing customer queries promptly and with high-quality standards.
- Expertise with Customer onboarding, training, account growth retention.
- Campaign Strategy and Planning
- Communication Collaboration with multiple stakeholders including clients
- Project Management Skills Proactive follow ups, meeting deadline
- Data Analytics Performance Management Google Analytics, KPIs
Attitude
- Efficiently collaborate across departments and work closely with other teams.
- Strong ownership mindset and accountability.
- Problem Solver
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Marketing & CommunicationRole Category: Corporate CommunicationRole: Head - Client RelationsEmployement Type: Full timeContact Details:
Company: RategainLocation(s): Noida, Gurugram
Keyskills: digital marketing upselling client servicing training client onboarding marketing campaigns search engine optimization portfolio search engine marketing social media marketing google analytics sem seo retention communication skills
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