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Partner - Customer Success @ Rategain

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 Partner - Customer Success

Job Description

We are seeking an experiencedRevenue Manager with a strong background in account management and hands-onexpertise using data science-driven Revenue Management Systems (RMS). The idealcandidate will play a pivotal role as a RevAI Consultant, working with clientsto implement, optimize, and maximize the value of RevAI solutions, driving revenue growth andoperational efficiency .

How yourday will look like/Job responsibility :

  • Act as a trusted advisor to clients,helping them unders tand and leverage RevAI's capabilities.
  • Provide strategic recommendations toimprove revenue performance using data-driven insights.
  • Build and maintain strong clientrelationships to ensure satisfaction and long-term collaboration.
  • Analyze markettrends, competitor pricing, and customer behavior to inform dynamic pricingstrategies.
  • Implement and optimize revenue strategiesusing advanced RMS tools like RevAI .
  • Interpret complex data sets to extractactionable insights for clients.
  • Collaborate with data scientists andtechnical teams to customize RMS functionalities for unique business needs.
  • Train clients on using RevAI andother RMS tools effectively.
  • Develop resources and documentation tosupport client adoption of RevAI .
  • Partner with internal teams to improve RevAIs features and offerings based on client feedback.
  • Stay updated on industry trends andcontribute innovative ideas to enhance product offering

EducationWork Experience:

  • 6- 8 years of experience RevenueManagement with a track record of success
  • Bachelor's degree in Business, Economics, Data Science, or a relatedfield (Masters preferred ).
  • Minimumof 2-3 years as an Account Manager, managing key client relationships

Knowledge:

In-Depth knowledge of hospitality/traveltechnology or SaaS/B2B product offerings .
Exposure to data science-driven RMSsolutions for Hotels such as: Duetto , IDeaS Revenue Solutions, Atomize, orsimilar.
Exposure to data science-driven RMS solutions for Airlines such as:Amadeus Alta Revenue Management, Sabre AirVision Revenue Optimizer, FLYR, PROS, orsimilar.
Expertise in understanding of Market DynamicsTravel /Hospitality Industry trends.
Good understanding of client servicing strategies.
Understandingof escalation handling procedures.
In-depthunderstanding of hotel distribution technology is preferred (includingconnection with OTAs, GDS, content etc.)

Skills:

Strong analytical and problem-solvingskills with a data-driven mindset.
Excellent communication and presentationskills to articulate complex concepts.
Proficiency in data analysis tools andRMS platforms.
Ability to build and nurture clientrelationships.
Strong analytical ability to review numbers anddraw conclusions about past and future trends .
Deepunderstanding of value drivers in recurring revenue business models.
Proficiency in identifying renewal upselling opportunities.
P rioritize addressing customerqueries promptly and with high-quality standards.
Expertise with Customeronboarding training.

Attitude:

Efficientlycollaborate across departments and work closely with other teams.
Strongownership mindset and accountability.
ProblemSolver.
Commitmentto prioritizing people-centric approaches.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Customer Onboarding - Non Voice
Employement Type: Full time

Contact Details:

Company: Rategain
Location(s): Noida, Gurugram

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Keyskills:   upselling data analysis iso 5 why training distribution analysis account management kaizen qlikview b2b fmea data science saas amadeus hospitality analysis tools rms management systems revenue management pricing communication skills servicing

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