Technical Lead - VOD (Customer Onboarding) @ Amagi Media Labs

Globally, Amagi works with 800+ content brands, delivering 3800+ channels with deployments in 150+ countries, managing programmatic ad opportunities over 50 billion. Amagi has industry-leading deep technical integration with 150+ Free Ad-supported Streaming TV (FAST) services, making it one the largest tech providers and a first-party ad platform for the FAST industry segment.Amagi has a presence in New York, Los Angeles, London, Paris, Singapore, Seoul and Sydney, with innovation centers in Bangalore, Zagreb, and Lodz, and a global media monitoring center in New Delhi. Amagi is one of the highest valued mediatech companies in the world and its investors include Accel, Norwest Venture Partners, General Atlantic, Premji Invest, Avataar Ventures and Nadathur Holdings.

Today, Amagi is the fastest growing media and entertainment technology company on Earth. Founded in 2008, Amagi is a global leader in cloud-based products and solutions for broadcast and connected TV. Our cloud-based platforms support broadcast-quality, 24-hour linear channel production, channel distribution to Free Ad-Supported Streaming TV platforms, live orchestration for sports and news, OTT server-side ad insertion, and monetization analytics, as well as cost-effective disaster recovery.

Our identity and mission: Amagi, epitomizing the essence of freedom, embarks on an extraordinary mission to establish the worlds foremost media technology business rooted in a foundation of goodness. Our commitment to autonomy is paralleled by our shared connection through a compelling purpose, with the Amagi way serving as our guiding light. In our pursuit, we strive to create a harmonious blend of individual freedom and collective purpose, shaping a unique and transformative journey that sets us apart in the realm of media technology.

Work Mode : In Office

Location : Bengaluru (Bannerghatta Road)

Job Profile:

The VOD Tech Lead will serve as the primary technical liaison for assigned customers, ensuring timely and high-quality go-lives. The role demands a mix of deep product knowledge, cross-functional collaboration, and customer engagement.

Key Responsibilities:

• Act as the main technical contact for assigned customers during onboarding and delivery phases.
• Partner with the Project Manager to lead technical discussions and educate customers on Amagi s capabilities and limitations for VOD.
• Understand platform specifications in depth and educate engineering, QA teams and customer regarding nuances that would inhibit a speedy delivery.
• Translate customer delivery formats (assets, metadata, platform specifications) into clear requirements for internal teams.
• Understand and document automation, reporting, and customization requirements, coordinate implementation with Engineering teams.
• Handle change requests effectively by working with both customers and internal teams.
• Guide customers on the optimal use of Amagi s products to meet their business needs.
• Oversee the deployment and configuration of Amagi and third-party software solutions in collaboration with Implementation Engineers.
• Ensure all deliverables to customers are tested and meet quality expectations; verify work from Engineering and DevOps teams.
• Build strong, trust-based relationships with customers and partners.
• Mentor and guide Implementation Engineers and stay updated with new product features and configurations.
• Provide feedback to improve efficiency across onboarding processes.
• Document processes and customer-platform pipeline specifications in detail and educate the larger teams regarding the workflows as needed.

Required Skills Experience

• 7+ years in Media Technology, with at least 2 years in customer-facing roles.
• Deep expertise in:

- VOD workflows

- Asset and metadata ingest transcoding

- Graphics insertion tools

- Transport stream workflows and encoders

- Stream delivery technologies: HLS, DASH

- AWS Media Services (e.g., Mediaconvert, MediaPackager, MediaTailor)

- Video codecs and playout systems

• Working knowledge of metadata formats
• Strong communication and interpersonal skills
• Attention to quality and detail in delivery and documentation
• BE/BTech in CS/IT/EC
• Willingness to work from Amagi s Bangalore headquarters (Bannerghatta Road)
• Flexible to work in EMEA shifts supporting US/Europe-based clients