Application Support Analyst
- Ahead
- 6 - 8 years
- Noida, Gurugram
- 19 days ago
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Job Description
AHEAD is searching for an Application Support Analyst to be a part of our Managed Services team.Candidates are eager to learn, customer focused, an effective communicator, self-initiating and can perform most tasks without direct oversight.
Key Responsibilities:
- Support 3rd party applications and some home-grown applications
- Detailed log analysis
- Perform root cause analysis for issues / provide workarounds to ensure business continuity
- Create and document application & infrastructure requirements by working with those involved in the development of IT enhancements and changes, including Business Systems staff, developers, business stakeholders, and outside consultants as needed
- Be able to provide detailed ticket notes
- Interface with a broad range of customer departments for planning of changes and triaging application issues
- Interface with 3rd party clients when working on application issues and report delivery
Qualifications/ Technology Experience:
- Minimum of 6-8 years of help desk support experience
- Min 8 years of experience in application support for ex. (SFTP, Mulesoft, MoveIT, FinOPS etc.)
- Well versed with APIs.
- Experience with ticketing systems and change management required
- General Window Desktop/Windows Server support experience required
- Familiarity with Microsoft SQL would be considered a plus
- Well versed with SFTP concept.
- Familiarity with MoveIT, configuration and Automation considered a plus
- Familiarity with Tanium considered a plus
- Experience with performance monitoring tools LogicMonitor, SolarWinds, Elastic, etc.
- A college degree or equivalent in Information Systems or related field. Unique education, specialized experience, skills, knowledge, training, or certification may be substituted for education.
- Managed Services or Consulting experience is a plus
Qualifications: Soft Skills
- Technical troubleshooting and problem-solving capabilities.
- Approach projects and problems with a security first mindset.
- Superior customer service and training skills, Strong sense of urgency, ability to set priorities
- Ability to work without direct supervision.
- Organized and able to shift tasks as priorities evolve.
- Team-oriented collaborator willing to share knowledge and experience.
- Solid communicator with the ability to provide professional documentation.
- Excellent written and verbal interpersonal skills and ability to build and maintain collaborative and positive working relationships at all levels
- Skilled in achieving results in a customer centric environment
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: AheadLocation(s): Noida, Gurugram+ View Contact
Keyskills: Application Support SolarWinds MoveIT SFTP FinOPS LogicMonitor Mulesoft help desk support Microsoft SQL
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