Job Description
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived.
We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD.AHEAD is currently seeking a System Engineer to join the Cloud Services team. The successful candidate should have a several years in a system engineering role, with hands on experience working with various datacenter and enterprise level technologies and applications. Must be flexible in technology exposure and willing to stretch beyond what they currently know.The ideal candidate will need to possess exceptional team player skills, while also being self-motivated and driven to consistently deliver outstanding customer support. Additionally, the selected candidate will have demonstrated experience with troubleshooting production problems as well as implementing, upgrading and maintaining enterprise level systems and services.
Responsibilities: Act as technical interface to CDI Clients to facilitate effective delivery of Datacenter and Cloud related servicesDatacenter & Collocation ManagementInfrastructure-as-a-ServiceBackup-as-a-ServiceDisaster Recovery-as-a-ServiceDesign, implement, troubleshoot, analyze, and maintain internal and external customer environments.Create, request, and present technical specifications and requirements. Perform hardware and software installations, upgrades and maintenance.Participate in after-hours maintenance and on-call rotation.Identify, research, and resolve technical problems. Support Level 2 and Level 3 Engineers for problems identified with systems and network, and act as an escalation point for Managed Services support technicians.Standard system administration duties including equipment installation, System/Application install and patch management, log analysis, etc.Interface with third party vendors as liaison between client and vendor.Utilize superior customer service skills to provide first level interface for CDI clients. Plan and implement system automation to improve service efficiency and consistency.Create thorough documentation records of design specifications and instructional manuals as necessary to enable Managed Services personnel to be effective in understanding and managing client delivered services.Collaborates with other professionals to ensure high quality deliverables within organization guidelines, policies, and procedures.Engages in continuous learning to stay abreast on new and emerging technologies. Qualifications: 10-14 years of prior IT experience; prior experience working for a service provider a plusPrior customer service experienceWorking experience with one or more infrastructure monitoring, alerting, and ticketing platformsWorking experience managing & implementing virtualization technologies - vSphere, Hyper-V, PrismWorking experience managing & implementing network virtualization technologies NSX-T preferred. Experience working with dynamic Routing protocols such as BGP/OSPF/ISIS/EIGRPWorking knowledge of service provider networking including various MPLS technologies such as SR/LDP/RSVP-TEExperience with various firewalls including Cisco ASA/FTD, Palo Alto Networks, and FortiGateKnowledge of Provider edge networking configurations and requirements a plusExperience working in a service provider NOC supporting multiple customersWorking experience of basic Linux administration such as managing file permissions, adding users, or setting up basic services Team player with excellent communication skills and the ability to manage assignments independentlyNurturing personality and the desire to help in the development and mentoring of level 1 techniciansAbility to achieve successful outcomes in handling difficult situations and to work with various customers and management levelsAnalytical and troubleshooting skillsAbility to work in a fast-paced environmentShows initiative and acts independently to resolve problemsAbility to manage multiple priorities and follow through on projects to completionWorks effectively both as a team member and independentlyEffectively utilizes tools to resolve issues and escalates appropriatelyProficient in documentation creation leveraging Microsoft Visio & Office. Ability to work independently, prioritizes existing projects, and proactively determine areas requiring additional attention, monitoring, or maintenanceExcellent written, communication, and problem-solving skills are a must Experience with VMware vCloud Director a plusExperience with Zerto Virtual Replication a plusExperience with Public Clouds (AWS/Azure) a plusExperience with Automation/Orchestration/scripting (ansible/python/PowerShell) a plusCCNP Service Provider VMware vSphere Certifications a plusAzure/Amazon Certifications a pluWhy AHEAD:Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
USA Employment Benefits include- Medical, Dental, and Vision Insurance
- 401(k)
- Paid company holidays
- Paid time off
- Paid parental and caregiver leave
- Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.
Job Classification
Industry: Software Product
Functional Area / Department: Engineering - Hardware & Networks
Role Category: IT Network
Role: System Administrator / Engineer
Employement Type: Full time
Contact Details:
Company: Ahead
Location(s): Noida, Gurugram
Keyskills:
eigrp
documentation
bgp
ospf
ms visio
public cloud
python
vmware
customer service
microsoft azure
vmware vcloud director
networking
palo alto networks
ansible
cisco asa
nsx
vsphere
linux
powershell
ftd
troubleshooting
aws
fortigate
prism
