Senior VDI Engineer @ Ahead

Job Description

AHEAD is searching for a Virtualization/VDI/Citrix/Horizon Engineer to be a part of our Managed Services team.Candidates are eager to learn, customer focused, an effective communicator, self-initiating and can perform most tasks without direct oversight. Our Virtualization Engineer is a valued member of the Managed Services Technical Operations Team responsible for incident management, service request management, and change management virtualization support for all Managed Services customers. This position will report to and receive direction from the Manager, Technical Operations.  Roles and Responsibilities 

Provides Tier-2/3 technical support to clients

Administer, maintain, and support a variety of complex client AVD/Citrix environments

Identify, analyse, and resolve problems on a variety of VDI platforms

Handles day-to-day VMware vSphere operational tasks including but not limited to:

Performance analysis of overall system health

Disk and Network management, configuration, and troubleshooting

Apply software updates and deploy new systems

Troubleshooting performance or configuration issues on virtualization platform hardware.

Perform root cause analysis for issues / provide workarounds to ensure business continuity

Troubleshooting performance or configuration issues on VDI platform hardware

Utilizes a variety of technology tools and procedures to respond and resolve internal and external customer issues

Ensure that all incident tickets, change records and service requests are fully documented, planned, resolved, and/or executed on time and per the customers expectations and within the agreed Service Level Agreement (SLA)

Create and maintain client technical documentation

Communicate, internally and externally, the status of the incident ticket/service request directly with the customer or broadcast to a larger audience as defined per SLA

Work with the Manager of Technical Operations to understand client business needs, identify solutions, and provide strategic recommendations

Ensure that clients infrastructure is healthy, stable, documented, and configured with accepted technical best practices

Manage incident/task workflow, prioritize requests, and maintain transparent communication.

Manage and exceed client expectations

Complete yearly training plan objectives and relevant certifications

 Qualifications 

Minimum of 8+ years of related experience with Citrix/AVD/Azure Virtual desktop.

Experience with virtualization platform hardware such as Nutanix, Dell, HPE, Cisco UCS is required

Minimum of 6+ years of related experience with Citrix/Horizon.

Managed Services or Consulting experience is a plus

Experience with performance monitoring tools LogicMonitor, SolarWinds, Control Up, etc.

Ability to effectively interact with all levels of business via phone, written communication, and in-person

Team collaboration, responsiveness, ability to multi-task

Strong sense of urgency, ability to set priorities and perform the job with little guidance

Excellent written and verbal interpersonal skills and ability to build and maintain collaborative and positive working relationships at all levels

Reporting skills critical

Strong interpersonal and communication skills (written and oral) required

Strong analytical and problem-solving skills

Self-motivated with the ability to work in a fast-paced environment

Job Classification

Industry: Software Product
Functional Area / Department: Engineering - Hardware & Networks
Role Category: IT Network
Role: System Administrator / Engineer
Employement Type: Full time

Contact Details:

Company: Ahead
Location(s): Noida, Gurugram

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