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Manager - IT @ Ahead

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 Manager - IT

Job Description


AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD.Responsibilities
  • Serve asapoint of contact for users seeking technical assistance, both in-person as well as remotely
  • Process and respond to incoming tickets to ensure courteous, timely, and effective resolution of incidents and requests
  • Troubleshoot and determine best solutions, providing accurate, thorough, and clear communication to users
  • Escalate unresolved issues to the appropriate level of the IT Operations team
  • Properly record incident actions and follow-up details into the IT ticketing system
  • Provide troubleshooting and technical support for Windows and macOS laptops
  • Provide troubleshooting and technical support forMicrosoft 365desktop and web applications
  • Provide troubleshooting and technical support for cloud applications andproductivity tools
  • Provide on-site support for office technology, such as copiers, printers, wireless, Audio/Video Conferencing, phones, etc.
  • Assist with on-site troubleshooting and maintenance of office technology and infrastructure projects under the direction of the IT Operations team
  • Assist with the creation of user accounts and setting up new users
  • Assist with password resets, multi-factor authentication, and user account management
  • Create and maintain user-facing knowledge management documentation on procedures, solutions, and how-to guides
    • Qualificiations
  • Must have experience with AI/ML or hold a certification related to AI.
  • 12+ years in a desktop supportand leadership role.
  • Proficient technical support skills withMicrosoft365,laptophardware(Windows 10, macOS)iOS and Android devices
  • Experience with ServiceNow or JIRA.
  • Prior exposure to remote support tools such as Bomgar
  • Experience with Mobile Device Managementtools, such asIntune,and endpoint security tools, such as Carbon Black
  • Capable of supporting VOIP, teleconferencing systems, andcommunications tools such asWebexor Microsoft Teams
  • Ability to troubleshoot and support infrastructure such as wireless, multi-function copiers, AV, and networking (TCP/IP, DNS, etc.)
  • Technical troubleshooting and problem-solving capabilities
  • Organized and able to shift tasks as priorities evolve
  • Team-oriented collaborator willing to share knowledge and experience
  • Solid communicator with the ability to provide professional documentation
    • Education
  • Bachelors Degree
  • Technical Certifications encouraged (Comp TIA A+, MCSE, etc.)
    • Why AHEAD:Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.USA Employment Benefits include
    - Medical, Dental, and Vision Insurance
    - 401(k)
    - Paid company holidays
    - Paid time off
    - Paid parental and caregiver leave
    - Plus more! See benefits for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

    Job Classification

    Industry: Software Product
    Functional Area / Department: Engineering - Hardware & Networks
    Role Category: IT Network
    Role: System Administrator / Engineer
    Employement Type: Full time

    Contact Details:

    Company: Ahead
    Location(s): Noida, Gurugram

    + View Contact

    Keyskills:   artificial intelligence mac technical support troubleshooting ml documentation dns networking knowledge management it management bomgar servicenow desktop it operations active directory microsoft windows digital transformation dhcp jira

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    Ahead

    C Ahead Technologies is an innovative brainchild of its founders into providing technology consulting, services and outsourcing and is among the Top IT Consulting Companies. C Ahead is backed by an experienced and incredible core IT team that offers comprehensive capabilities across all industries a...

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