Senior Administrator - Unix & Linux (UL1)
- Microland
- 9 - 10 years
- Hyderabad
- 11 days ago
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Job Description
Required SkillsTechnology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters
Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc
Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks
Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification :
Any Graduate (Engineering / Science) Certification Mandatory / Desirable :
Technology | Unix Administration Delivery Skills :
1. Proactive monitoring and investigation of logs: Initiate Unix and Linux, AS 400 administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. Record the findings and analysis in to the ticket
2. Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome
3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians.
Process Compliance:
* Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc and update the tickets regularly as per the defined process.
* Prepare a detailed report on the plan of action for the existing tickets for the next shift and nbsp; engineer (Shift Handover Report),
* Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined),
* Ensure tickets are closed post user/customer communication,
* Maintain inventory of Network equipments and links,
* Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: System Administrator / EngineerEmployement Type: Full timeContact Details:
Company: Microland LimitedLocation(s): Hyderabad+ View Contact
Keyskills: Administrator Linux Unix administration Antivirus management AS400 Investigation Windows Troubleshooting Monitoring Process compliance
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