Associate Technical Architect - Service Management (SNO)
- Microland
- 2 - 6 years
- Bengaluru
- 12 days ago
- Email to a friend
- Report this job
Job Description
Required SkillsTechnology | Service Management
Behavioral | Aptitude | Good analytical skills, ability to under biz outcomes and find ways to deliver.
Behavioral | Communication | Strong communication skills
Technology | Documentation | Experience in good quality documentation
Behavioral | Collaboration | Ability to collaborate with multiple stakeholders for deliverables
Behavioral | Time management | Adapt at managing time to deliver on commitments and improvise to find ways to fast track
Behavioral | Execution excellence | Drive high quality in all aspects of work activities Education Qualification :
Bachelor s degree/diploma in computer science or information technology or equivalent Certification Mandatory / Desirable :
Technology | ServiceNow Certified System Architect (CSA) and Certified Application Developer (CAD) certifications and ITIL Certified | Mandatory The ServiceNow Architect is a strategic role responsible for designing, developing, and overseeing the implementation of enterprise-wide ServiceNow solutions. This role requires a deep understanding of ServiceNow platform capabilities, best practices, and technical expertise to create scalable and efficient solutions that align with business needs and ITSM goals.
Responsibilities:
Solution Design and Development:
Collaborate with stakeholders to gather and analyze business requirements, translating them into comprehensive ServiceNow solutions.
Design and architect end-to-end solutions that leverage the full capabilities of the ServiceNow platform while aligning with industry best practices and organizational goals.
Create technical designs, workflows, integrations, and customizations to meet complex business requirements.
Platform Customization and Configuration:
Lead the configuration and customization of the ServiceNow platform, including modules such as IT Service Management (ITSM), IT Operations Management (ITOM), and Service Portal.
Develop and implement custom applications, modules, UI policies, scripts, and integrations to extend platform functionality.
Technical Leadership:
Provide technical leadership and guidance to development teams, administrators, and stakeholders throughout the project lifecycle.
Define and enforce coding standards, best practices, and architecture guidelines for ServiceNow development.
Integration and Automation:
Design and implement integrations between ServiceNow and other enterprise systems, both internal and external, using REST APIs, web services, and other integration methods.
Develop automation solutions to streamline processes, enhance efficiency, and improve user experience.
Performance Optimization and Scalability:
Identify opportunities for performance optimization and scalability improvements within the ServiceNow platform.
Conduct thorough performance testing, troubleshooting, and tuning to ensure optimal platform responsiveness and reliability.
Governance and Security:
Establish and enforce governance practices for ServiceNow configuration, development, and deployment.
Collaborate with cybersecurity and compliance teams to ensure the security and compliance of ServiceNow solutions.
Documentation and Training:
Create comprehensive technical documentation, including solution architecture, design specifications, and deployment guides.
Provide training and mentorship to development teams, administrators, and stakeholders on ServiceNow best practices and advanced techniques.
Emerging Technologies and Innovation:
Stay updated with industry trends and emerging ServiceNow features to drive innovation and propose new solutions that enhance business processes.
- Proficiency in JavaScript, Glide scripting, AngularJS, REST API, SOAP, and integration techniques.
- Experience with agile methodologies and project management practices.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Technical ArchitectEmployement Type: Full timeContact Details:
Company: MicrolandLocation(s): Bengaluru+ View Contact
Keyskills: Computer science Automation Coding Project management CAD Javascript Performance testing Agile Troubleshooting Information technology
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in