Senior Administrator - Backup & Recovery (BR5)
- Microland
- 4 - 7 years
- Hyderabad
- 7 days ago
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Job Description
Required SkillsTechnology | Storage and Backup Roles|Backup Administrator
Technology | Backup|Identifying the backup residing(tape/media/disk) locations
Technology | Container Technologies|Storage containers Education Qualification :
Any Graduate (Engineering / Science) Certification Mandatory / Desirable :
Technology | Respective Product Certification Delivery Skills :
(1) Proactive monitoring and investigation of logs: Initiate Backup administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. Record the findings and analysis in to the ticket
(2) Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome
(3) Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians.
(4) Process Compliance:
- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc and update the tickets regularly as per the defined process.
- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report),
- Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined),
- Ensure tickets are closed post user/customer communication,
- Maintain inventory of Network equipments and links,
- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: System Administrator / EngineerEmployement Type: Full timeContact Details:
Company: MicrolandLocation(s): Hyderabad+ View Contact
Keyskills: Ticketing Administrator Networking Investigation Manager Technology Troubleshooting Monitoring Process compliance Inventory
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