Senior Manager, Quality Operations
- Avalara India
- 10 - 15 years
- Pune
- 17 days ago
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Job Description
What Youll Do We are looking for a motivated and strategic Senior Manager Quality Operations to lead our quality assurance programs across customer-facing operations. You will be pivotal in driving Continuous Improvement (CI) , optimizing audit programs, and enhancing through data, insights and collaboration. You lead with insight, think in systems, and act on data transforming complexity into clarity and action who excels at optimizing complex processes, building teams, and driving continuous improvement through evidence-based decision-making. You will report to the Director of Quality and Data
What Your Responsibilities Will Be
-
- Quality Strategy Design, manage quality frameworks across multiple departments (e.g., Notice Management, Case Management, Transactions).
- Lead the development of scorecards, sampling methodologies, and audit processes to improve process consistency and customer satisfaction.
- Continuous Improvement (CI) Champion CI culture by identifying causes, process inefficiencies, and improvement opportunities.
- Facilitate Lean/Six Sigma-inspired projects to lead measurable gains in quality and operational efficiency.
- Build capability across teams by promoting CI methodologies into daily operations.
- People Leadership Mentor a team of data-centric quality professionals, encouraging a culture of analytical rigor, learning, and new ideas through coaching, and strategic recognition.
- Build team accountability and engagement through clear goals, performance metrics, and regular feedback loops.
- Stakeholder Management & Collaboration Collaborate with Ops, Compliance, Automation, Data, and Support teams to align QA goals and guide shared outcomes.
- Provide guidance to leadership on process improvements, audit insights, and customer pain point resolution.
- Insights & Governance Deliver relevant insights from quality audits and customer feedback to inform process, product, and training strategies.
- Ensure adherence to compliance standards and risk mitigation through proactive QA practices.
What Youll Need to be Successful
Qualifications:
- 10+ years of experience in Quality, Operations, or Process Excellence roles
- Proven track record in driving data-informed quality improvements, with practical application of methodologies like Lean and Six Sigma to enhance operational processes.
- People management experience, including team building and cross-functional leadership
- Proficiency with QA tools and platforms (Salesforce, Freshdesk) and data tools (Excel, Tableau, Power BI)
Required skills:
- Continuous Improvement & Problem Solving
- Leadership & Team Development
- Develop data-driven strategies that align quality projects with broader goals.
- Operational & Risk Awareness
- Partner Influence & Collaboration
- Data-Driven Decision-making
#LI-Onsite
How Well Take Care of You
Total Rewards
In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.
Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.
Benefits vary by location but generally include private medical, life, and disability insurance.
Inclusive culture and diversit y
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.
What You Need To Know About Avalara
We re Avalara. We re defining the relationship between tax and tech.
We ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business
.
Our growth is real, and we re not slowing down until we ve achieved our mission - to be part of every transaction in the world. We re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.
We ve been different from day one. Join us, and your career will be too.
We re An Equal Opportunity Employer
Supporting diversity and inclusion is a cornerstone of our company we don t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.
Qualifications:
- 10+ years of experience in Quality, Operations, or Process Excellence roles
- Proven track record in driving data-informed quality improvements, with practical application of methodologies like Lean and Six Sigma to enhance operational processes.
- People management experience, including team building and cross-functional leadership
- Proficiency with QA tools and platforms (Salesforce, Freshdesk) and data tools (Excel, Tableau, Power BI)
Required skills:
- Continuous Improvement & Problem Solving
- Leadership & Team Development
- Develop data-driven strategies that align quality projects with broader goals.
- Operational & Risk Awareness
- Partner Influence & Collaboration
- Data-Driven Decision-making
#LI-Onsite
-
- Quality Strategy Design, manage quality frameworks across multiple departments (e.g., Notice Management, Case Management, Transactions).
- Lead the development of scorecards, sampling methodologies, and audit processes to improve process consistency and customer satisfaction.
- Continuous Improvement (CI) Champion CI culture by identifying causes, process inefficiencies, and improvement opportunities.
- Facilitate Lean/Six Sigma-inspired projects to lead measurable gains in quality and operational efficiency.
- Build capability across teams by promoting CI methodologies into daily operations.
- People Leadership Mentor a team of data-centric quality professionals, encouraging a culture of analytical rigor, learning, and new ideas through coaching, and strategic recognition.
- Build team accountability and engagement through clear goals, performance metrics, and regular feedback loops.
- Stakeholder Management & Collaboration Collaborate with Ops, Compliance, Automation, Data, and Support teams to align QA goals and guide shared outcomes.
- Provide guidance to leadership on process improvements, audit insights, and customer pain point resolution.
- Insights & Governance Deliver relevant insights from quality audits and customer feedback to inform process, product, and training strategies.
- Ensure adherence to compliance standards and risk mitigation through proactive QA practices.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Quality AssuranceRole Category: Business Process QualityRole: Quality Manager / SupervisorEmployement Type: Full timeContact Details:
Company: Avalara IndiaLocation(s): Pune+ View Contact
Keyskills: Senior Manager Quality Automation Manager Quality Assurance Operational risk Analytical quality operations Continuous improvement Operations Auditing Salesforce
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