Lead - Service Management @ Microland

Home > After Sales Service & Repair

Lead - Service Management

Microland
7 - 12 years
Pune
4 months ago
Email to a friend
Report this job

Job Description

Required Skills
Functional | Training and Development Activities | Conducting Training
Technology | IT Service Management Tools | Servicenow
Behavioral | Microland Skills | Execution Excellence
Behavioral | Microland Skills | Customer Centricity Education Qualification :
Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable :
Technology | IT Service Management Certifications | ITIL Expert Certificate Details:
Will be responsible to function in the service department team and handles customer service interactions, reports, and repairs. The service management analyst ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers. 1. Provide customers with the information they need to rent or purchase equipment that is appropriate for their project
2. Develop contracts for commercial contractors and developers who have ongoing equipment rental or purchase needs
3. Train the sales staff using best practices in upselling, customer satisfaction and brand promotion
4. Manage our work order system, including invoice logging, and generate service invoices
5. Instruct customers on equipment operation, care and maintenance
6. Inspect rental equipment upon return and return deposits less any observed damage
7. Increase sales across all channels through effective hiring, training and management approaches

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: After Sales Service & Repair
Role: Service Manager
Employement Type: Full time

Contact Details:

Company: Microland
Location(s): Pune

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Keyskills: Sales Staff Customer satisfaction ITSM Manager Technology Inspection Customer service Training and Development Management Service Management Analyst ITIL Expert

Job seems aged, it may have been expired!
Fraud Alert to job seekers!

₹ Not Disclosed

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Similar positions

Global Service Desk Manager

IntouchCX

12 - 17 years

Hyderabad

5 days ago

₹ Not Disclosed

Global Service Desk Manager

IntouchCX

12 - 17 years

Hyderabad

5 days ago

₹ Not Disclosed

C2C Collections Process Expert - B

Capgemini

4 - 8 years

Chennai

11 days ago

₹ Not Disclosed

Principal Lead - IT Service Management Specialist

Ameriprise Financial

10 - 15 years

Noida, Gurugram

17 days ago

₹ Not Disclosed

Microland

Microland Limited,,

Lead - Service Management @ Microland

Home > After Sales Service & Repair