Sr. Engineer - Wintel & Virtualization (WV1)
- Microland
- 5 - 6 years
- Pune
- 2 months ago
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Job Description
Required SkillsTechnology | (Operating) System Administration|Windows Server Administration
Technology | Operating System|Working knowledge on multiple Windows OS platforms, OS configuration on different roles - Domain, WINS, DNS, DHCP, IIS, WSUS
Technology | Operating System | Knowledge on performance management for OS Education Qualification :
Any Graduate (Engineering / Science) Delivery Skills:
1. Proactive monitoring: Initiate Windows, VMWare, HyperV administration, monitoring, based on SOPs fix the possible issues, Record the findings and analysis in to the ticket
2. Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome
3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L2 support
4. Process Compliance:
- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process
- Prepare a detailed report on the plan of action for the existing tickets for the next shift and engineer
- Followthrough andexecute the various Escalation Matrix (Vendor,Internal and Customer defined)
- Ensure tickets are closed post user/customer communication
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: System Administrator / EngineerEmployement Type: Full timeContact Details:
Company: Microland LimitedLocation(s): Pune+ View Contact
Keyskills: VMware IIS Windows OS Performance management DNS Troubleshooting Virtualization DHCP Monitoring WinTEL
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