Associate Manager - Digital Workplace (MT3)
- Microland
- 6 - 9 years
- Bengaluru
- 2 months ago
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Job Description
Required SkillsTechnology | Infrastructure Monitoring Tool - Nagios
Technology | Infrastructure Monitoring Tool - Nexthink, Splunk and Systrack
Domain | IT in Banking | Customer Support
Behavioral | Aptitude | Communication Education Qualification :
Any Graduate (Engineering / Science) Certification Mandatory / Desirable :
Technology | NMC/NCP/SECA/STA As the IT Monitoring Tools Manager, you will lead a team responsible for the effective design, configuration, optimization, and management of various monitoring solutions, including Nexthink, Systrack. You will collaborate with internal teams and stakeholders to ensure the reliability and security of our IT infrastructure. Key Responsibilities:
1. Strategic Planning:
- Develop and implement a strategic vision for the selection, deployment, and management of monitoring tools, including Nexthink, Systrack. that align with the organization s goals and objectives.
- Collaborate with IT and business stakeholders to understand requirements and develop monitoring strategies.
2. Team Leadership:
- Lead and manage a team of administrators and engineers responsible for different monitoring solutions.
- Provide guidance, mentoring, and professional development to the team.
3. Monitoring Tools Management:
- Oversee the selection, deployment, configuration, and optimization of monitoring tools, including Nexthink, Systrack.
- Ensure proper integration of monitoring tools with other IT infrastructure components.
4. Incident Response and Resolution:
- Establish incident management processes and workflows to efficiently respond to alerts and incidents identified by the monitoring tools.
- Lead the resolution of complex incidents, working closely with the team and other stakeholders.
5. Performance Optimization:
- Drive the performance optimization of monitoring tools to enhance their efficiency, accuracy, and reliability.
- Implement best practices and enhancements to improve alerting, data analysis, and reporting.
6. Vendor and Budget Management:
- Manage relationships with monitoring tool vendors and technology partners.
- Create and manage budgets for monitoring tool licenses, hardware, and support agreements.
7. Documentation and Reporting:
- Maintain comprehensive documentation of monitoring tool configurations, changes, and best practices.
- Create
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: Head - Tech SupportEmployement Type: Full timeContact Details:
Company: Microland LimitedLocation(s): Bengaluru+ View Contact
Keyskills: Data analysis Monitoring tools IT infrastructure Strategic planning Manager Technology Incident management splunk Performance optimization Customer support Budget management
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