Senior Operation Executive
- Bottle Lab
- 2 - 5 years
- Chennai
- 10 months ago
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Job Description
- By guiding associates and promoting the utilization of the digitized platform, communicate the benefits and convenience of the SmartQ ordering APP, including associated offers.
- Drive the adoption process by assisting associates in downloading and using the App, providing training, and supporting those without the App to order and pay through various payment wallets.
- Engage daily with food partners to update menu items, coordinate with the tech team to reflect changes on the App, and ensure timely push notifications and banner displays.
- Conduct Cafe LENS and hygiene checklists, perform hourly governance checks on LENS, and address issues while reporting incidents, accidents, and near misses to the reporting manager.
- Foster a positive work culture and ensure timely, high-quality service. Gather feedback from employees and clients at cafeterias regularly.
- Ensure compliance with company and statutory requirements for displays, counters, and service areas. Oversee cafeteria counters to ensure adherence to laid-out OSPs (Operating Standard Procedures).
- Inspect work areas during and after use, ensuring proper waste disposal. Maintain Health, Safety, and Environment (HSE) and temperature records, reporting any variances.
- Ensure equipment operates according to Equipment Safety Work Procedures (ESWP) and report any downtime to relevant departments.
- The candidate will be required to work six days a week
- SmartQ will provide travel reimbursements as per the travel policy
- Passionate about providing top-notch service to both clients and employees. Possess strong communication skills in both English and the local language, ensuring a positive and excellent experience for all with a positive attitude.
- Tech-savvy with basic computer knowledge, a passionate learner, and characterized by honesty and integrity.
- A team player with the ability to lead and manage food partner employees, demonstrating self-motivation to take initiative.
- A graduate with a preference for holding a minimum craft course certification in Hospitality.
- Requires a minimum of 2 years of relevant experience.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Operations SupportRole: Operations Support - OtherEmployement Type: Full timeContact Details:
Company: Bottle LabLocation(s): Chennai
Keyskills: Hospitality Senior Executive Operations Operations management B2B Service industry Corporate Strategic planning HSE Management Service quality
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Bottle Lab
Bottle Lab Technologies Private Limited is a Private incorporated on 21 May 2015. It is classified as Non-govt company and is registered at Registrar of Companies, Bangalore. Its authorized share capital is Rs. 3,142,970 and its paid up capital is Rs. 1,981,800.It is inolved in Other computer relate...
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