Amazon Connect Development Expert @ CA One Tech

Job Description

Job Title: Amazon Connect Development Expert
Location: Hyderabad (On-site/Hybrid as applicable)
Notice: Immediate to 15 days

Job Summary:
We are looking for an experienced Amazon Connect Development Expert to design and implement cloud-native contact center solutions using AWS services. This role demands strong expertise in Amazon Connect, Lex, Lambda, and generative AI services like Amazon Q or Bedrock. If youre passionate about building intelligent, scalable, and secure contact center solutions, this is the perfect opportunity to leverage your skills.

Key Responsibilities:

• Architect, develop, and deploy cloud-based contact center solutions using Amazon Connect.
• Integrate Amazon Lex to create intelligent IVR and conversational flows.
• Build and manage backend logic using AWS Lambda (Node.js, Python, etc.) for real-time processing.
• Enhance customer interactions by integrating Amazon Q / Bedrock for generative AI capabilities.
• Collaborate with cross-functional teams to gather requirements and deliver end-to-end solutions.
• Ensure scalability, security, and availability using AWS best practices.
• Monitor, troubleshoot, and optimize solutions with Amazon CloudWatch and other tools.

Mandatory Skills:

• Amazon Connect: Deep expertise in contact flow design, routing profiles, and integrations.
• Amazon Lex: Hands-on experience building voice and chat bots.
• AWS Lambda: Proficiency in writing serverless functions (Node.js, Python).
• Amazon Q / Bedrock: Experience in integrating generative AI into customer support workflows.
• Strong programming skills in Node.js or Python.

Good to Have Skills:

• Amazon DynamoDB: NoSQL data modeling and querying.
• Amazon S3: Data storage and management for call recordings/logs.
• Amazon CloudWatch: Monitoring, logging, and alert setup.
• AWS Secrets Manager: Secure access management.
• Amazon Kinesis: Real-time streaming and analytics.
• Amazon EventBridge: Event-driven architecture and integrations.
• Amazon API Gateway: API development and security.

Qualifications:

• Bachelors degree in Computer Science, Engineering, or a related field (or equivalent experience).
• Minimum of 3 years hands-on experience with Amazon Connect and related AWS services.
• AWS Certifications (e.g., AWS Certified Developer, Solutions Architect) are a plus.

Preferred Traits:

• Strong analytical and problem-solving abilities.
• Excellent communication and documentation skills.
• Comfortable working in Agile/Scrum environments

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Keyskills:   Amazon Lex Amazon Cloudwatch Amazon connect amazon q Node.Js Bedrock Python