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Associate Group Manager - Software @ SLK Software

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 Associate Group Manager - Software

Job Description

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BASIC INFORMATION ON THE POSITION
Position Name Associate Group Manager - Software
Mandatory/Required Skills & Location
Location
Mandatory/Required Skills
PURPOSE OF THE ROLE
This role is responsible for managing the overall customer relationship for a CBU or an LOB (within a CBU) and is accountable for building/sustaining relationships with customers, meeting revenue targets, building people competency, and regularly engaging with people at an onsite location in disseminating SLKs vision and values.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
  • Achieve annual revenue targets for LOB or CBU through new wins, and sustaining existing business. Achieve the P&L targets set while working on new engagement
  • Ensure customer delight - Build/Sustain Customer Relationship through regular customer connects/reviews. Achieve CSAT survey targets for LOB / CBU through delivery excellence.
  • Manage key engagement/Projects, Address delivery challenges and issues working with offshore team. Address onsite staffing needs. Periodic review with customer contacts and update SLK management regularly
  • Collaborate with customers sourcing team for timely Work Order / SOW sign-off, and collection of Invoices. Regular Status Reporting and address any compliance related matters with customers.
  • Collaborate with internal recruitment team for fulfilling onsite positions.
  • Ensure Talent Management through upskilling, succession & progression planning.
  • Ensure attrition percentage is less than the prescribed value for the LOB/CBU.
  • Ensure the required gross margins targets are met while onboarding the new candidates
EDUCATION QUALIFICATION
  1. Degree B.E, MBA
  2. Certifications (if any) Optional
MINIMUM EXPERIENCE REQUIRED
  1. Overall (in years) 15-18 years
  2. Relevant (in years) 5 years
DOMAIN/ FUNCTIONAL SKILLS
  • Knowledge of domain of the vertical/business unit
  • In-touch with key developments in the business across industry

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: Practice Manager / Head
Employement Type: Full time

Contact Details:

Company: SLK Software
Location(s): Bengaluru

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Keyskills:   Automation Staffing Software Manager Diversity and Inclusion Customer relationship SOW Investment management Talent management Analytics Recruitment

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SLK Software

At SLK, we strive to provide the right paths for our customers to most effectively achieve their visions. We focus on personalized solutions to create powerful impacts on customer business.For over 15 years we have formed deep relationships with our clients that extend beyond the contract. Our uniqu...

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