Application Tech Support Practitioner
- Fortune Global
- 0 years
- Noida, Gurugram
- 6 days ago
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Job Description
Information Technology Operations - Application Tech Support Practitioner
Mandatory Points
- should have at least one networking certification
- should be available for walk-in interview
- Should be flexible with night shifts
- should have excellent communication
Job Description:
As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application.
Dedicated to quality, using exceptional communication skills to keep our world-class systems running.
Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Roles & Responsibilities:
-Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Provide timely resolution to client issues.
- Maintain a high level of customer satisfaction.
- Collaborate with cross-functional teams for issue resolution.
- Document and track client issues and resolutions.
- Conduct regular system checks and maintenance.
- Assist in the testing and implementation of system upgrades.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Service Desk Management.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Good To Have Skills: Experience with ITIL framework.
Additional Information:
- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.
- This position is based at our Bengaluru office.
- A 15 years full-time education is required
Interested candidates please attach your "Resume & Passport size photo" in po*********r@tr****t.com or also can contact 8861919***
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Walk-insContact Details:
Company: Fortune GlobalLocation(s): Noida, Gurugram
Keyskills: Networking Troubleshooting CCNA Cisco network certification Network Engineering WAN Network Operations Routing Network Support Switching Network Infrastructure Management LAN Network Administration CCNP
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