Associate Manager Customer Happiness @ Digit Insurance

Home > Customer Success, Service & Operations - Other

Associate Manager Customer Happiness

Digit Insurance
1 - 4 years
Nashik
14 days ago
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Job Description

Position description:
1. Manage communication teams of Contact Center (inbound, outbound, and email)
2. Drive delivery based on set targets for the teams managed
3. Maintain attrition
4. Ensure correct fitment in the recruitment of TLs and AMs
5. Focus on process Improvement
6. Introduce new concepts to improve and improve customer experience
7. Identify training needs and provide coaching
8. Act as a liaison between the management and the team.

Job Classification

Industry: Internet (E-Commerce)
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Service
Employement Type: Full time

Contact Details:

Company: Digit Insurance
Location(s): Nashik

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Keyskills: customer service team management inbound outbound customer engagement process improvement

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Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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Digit Insurance

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Associate Manager Customer Happiness @ Digit Insurance

Home > Customer Success, Service & Operations - Other