Senior Business Analyst-Salesforce
- Icertis
- 6 - 11 years
- Kolkata
- 2 months ago
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Job Description
- Lead the end-to-end analysis of business needs, including current state analysis, gap analysis.
- Lead requirements gathering sessions with stakeholders and translate business needs into clear functional specifications and user stories for technical implementation.
- Support UAT (User Acceptance Testing) and ensure solutions meet the required standards before deployment.
- Develop and maintain documentation such as business requirement documents (BRDs), process flows, use cases, and test plans.
- Break down and explain complex concepts in a way that makes sense to both technical teams and business stakeholders.
- Demonstrate excellent communication and writing skills to clearly convey ideas, requirements, and project updates to diverse audiences.
- Effectively manage multiple priorities and initiatives, ensuring timely delivery of high-quality analysis and project support.
- Manage various salesforce projects, including gathering information, planning, and executing projects.
- Works with the design team to ensure that the most significant business operations are addressed.
- Educates and promotes CRM standard procedures to guarantee that the solutions produced are highest in class for the businesss overall strategy and ethos.
- Create a requirements management strategy for the project, which describes; the process for elicitation, documentation standards, and formats.
- Familiarity with the backlog grooming process, attributes, review, and approval process.
- Plan and monitor scope by ensuring that needs are within the SOWs scope and communicating any variances for inclusion in the change control process.
- Assist the product owner in defining value and priority and selecting scope for upcoming releases and sprints by facilitating the continuing backlog grooming process.
- Maintain a functional grasp of the business requirements and project solutions.
- Excellent knowledge of and shown proven expertise with Sales Cloud, Service Cloud, Experience Cloud, and Salesforce CPQ.
- Knowledge of development tools and processes that will aid in formulating use cases and designing project requirements.
- Ability to apply critical thinking, analytical, and problem-solving skills in a fast-paced atmosphere while managing various requests is needed.
- Collaborate with cross-functional teams to build sustainable applications.
- An analytical problem solver who knows and employs all declarative automation and Salesforce ecosystem features.
- Excellent interpersonal and organizational abilities, as well as the ability to communicate successfully with both technical and non-technical customers.
- Bachelors degree in business administration, computer science, management information systems, or a closely related discipline is required.
- Ability to grasp the requirements of clients from diverse sectors and translate/present those demands into a compelling vision and roadmap for our clients.
- Excellent knowledge of Scrum, Agile, SAFe, DevOps, and technology such as Jira and Confluence.
- Salesforce implementation experience across the whole Software Development Lifecycle (SDLC)
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Quality Assurance and TestingRole: Test AnalystEmployement Type: Full timeContact Details:
Company: IcertisLocation(s): Kolkata+ View Contact
Keyskills: Computer science Automation Contract management Analytical Gap analysis SOW SDLC CRM Business operations Salesforce
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