Technical & Business Operations Analyst
- Amdocs
- 2 - 5 years
- Pune
- 4 days ago
- Email to a friend
- Report this job
Job Description
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com
The role involves handling incidents and service requests from customers/end-users by following the standard methods and procedures of the unit.
Administer the end-to-end IT change management process, including the recording, assessment, approval, coordination, and review of changes.
Schedule and facilitate Change Advisory Board (CAB) meetings; document decisions and communicate outcomes.
Ensure all change records are properly documented, including risk assessments, back-out plans, testing requirements, and business justifications.
Liaise with IT teams and business units to gather necessary information related to proposed changes.
Monitor and report on change metrics, KPIs, and trends to identify opportunities for improvement.
Ensure changes are compliant with internal policies, audit requirements, and ITIL best practices.
Assist in root cause analysis for failed changes and contribute to continuous improvement initiatives.
Maintain change calendar and avoid conflicts with major business events or other high-impact changesSkills:
Experience in IT Change Management or IT Service Management roles.
Familiarity with ITIL framework and ITSM tools (BMC Remedy, etc.).
Strong organizational and communication skills.
Ability to work under pressure and manage multiple changes simultaneously
Bachelor's degree in Science/IT/Computer Science or equivalent
You will get to show off your fine-tuned skills for resolving issues and helping the end-user.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Operations SupportRole: Technical Operations (Tech Ops)Employement Type: Full timeContact Details:
Company: AmdocsLocation(s): Pune
Keyskills: change management bmc remedy application support object oriented development itil c++ python c software development hibernate multithread programming spring production support jms amdocs java uml oops data structures vc++ agile business operations
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in