Senior Manager - Operations (Medical Coding)
- Omega Healthcare
- 12 - 18 years
- Hyderabad
- 5 days ago
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Job Description
Job Title: Senior Manager - Operations
Department: Delivery
Speciality: Multi-speciality (E&M IP/OP, ED profee/facility, Surgery, Anethesia)
Job Summary:
We are seeking a highly motivated and experienced Manager - Operations to oversee the day-to-day operations of the company. The ideal candidate will be responsible for streamlining processes, managing a team, optimizing productivity, and ensuring smooth operational execution. This position demands strong leadership skills, operational expertise, and the ability to drive efficiency improvements across all operational areas.
Key Responsibilities:
- Operations Management:
- Oversee daily operational activities to ensure efficient and effective operations.
- Monitor and improve performance metrics such as cost control, productivity, quality, and on-time delivery.
- Identify operational issues and proactively implement solutions.
- Develop and implement operational strategies to achieve short-term and long-term business goals.
- Team Leadership:
- Lead, mentor, and motivate a team of operational staff to achieve goals and objectives.
- Conduct regular team meetings, performance reviews, and training programs.
- Foster a positive work environment and ensure adherence to company policies and procedures.
- Process Optimization:
- Analyze workflows and operational processes, identifying areas for improvement.
- Implement process improvements to increase efficiency, reduce costs, and enhance customer satisfaction.
- Utilize technology and systems to automate and streamline operations.
- Quality Assurance:
- Establish and monitor key performance indicators (KPIs) to track quality and operational standards.
- Ensure adherence to company quality policies and regulatory requirements.
- Resolve customer issues and complaints promptly, ensuring customer satisfaction.
- Cross-Department Collaboration:
- Work closely with other departments (Sales, HR, Finance, etc.) to ensure smooth collaboration and alignment of business objectives.
- Assist in forecasting and planning to meet operational demands and business needs.
- Reporting & Analysis:
- Prepare regular reports on operational performance, including productivity, costs, and quality.
- Present analysis and recommendations to senior management for strategic decision-making.
Qualifications & Skills:
- Education:
- Bachelors degree or a Masters degree or relevant certifications is a plus.
- Experience:
- 12-18 years of experience in operations management in US healthcare (Medical Coding).
- Proven track record of managing teams, driving process improvements, and achieving operational goals.
- Skills:
- Strong leadership and team management skills.
- Excellent problem-solving and decision-making abilities.
- Proficiency in using operational management tools and software.
- Strong organizational and multitasking skills.
- Excellent communication skills, both written and verbal.
- Knowledge of budgeting and financial management.
- Ability to adapt to changing business needs and priorities.
- Personal Attributes:
- Detail-oriented with a focus on efficiency and quality.
- Strategic thinker with a hands-on approach to execution.
- Proactive, self-motivated, and results-driven.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full timeContact Details:
Company: Omega HealthcareLocation(s): Hyderabad
Keyskills: Quality Management People Management Skills Medical Coding Operations Management Process Improvement US Healthcare Analytics
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