Cloud VDI and Cloud Engineer
- NTT DATA, Inc.
- 7 - 12 years
- Noida, Gurugram
- 6 days ago
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Job Description
Req ID: 327041 We are currently seeking a Cloud VDI and Cloud Engineer to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Key Responsibilities" Cloud VDI Support" Proactively monitor VDI performance, capacity, and availability
" Respond to alerts, incidents, and service requests within defined SLAs
" Triage and resolve technical issues, escalating as needed
" Diagnose and resolve VDI-related issues (e.g., login failures, session disconnects, slow performance)
" Perform root cause analysis to identify long-term solutions
" Work closely with vendors and internal teams to escalate complex issues
" Execute routine maintenance tasks such as software updates, system patching, and version upgrades
" Maintain and optimize virtualization solutions (e.g., Citrix, VMware Horizon, Microsoft Remote Desktop)
" Document technical procedures, troubleshooting steps, and solutions in a knowledge base
" Produce regular status reports and incident summaries for management and stakeholders
" Collaborate in creating and maintaining technical documentation for infrastructure changes
" Partner with various teams (Network, Storage, Security) to ensure system reliability and security compliance
" Provide clear communication to stakeholders about system changes, incidents, and resolutions
" Assist in planning for capacity, scalability, and enhancements to meet business requirements Qualifications and Skills:
" Bachelor"s degree in Computer Science, Information Technology, or a related field preferred
" 7+ years of experience in an IT support role, with at least 5"7 years of experience in VDI administration or support
" Hands-on experience with Cloud VDI, Microsoft Remote Desktop Services
" Strong grasp of virtualization technologies (e.g., VMware vSphere, Microsoft Hyper-V)
" Familiarity with network, storage, and server hardware concepts that affect VDI performance
" Excellent troubleshooting abilities and a methodical approach to problem-solving
" Strong communication skills to interact with technical and non-technical stakeholders
" Ability to work effectively under pressure in a fast-paced, 24x7 support environment
" Customer-oriented mindset with a commitment to delivering high-quality service " Additional :
" Willingness to work in rotating shifts or on-call schedules, including nights, weekends, and holidays
" Ability to obtain and maintain relevant certifications (e.g., Citrix Certified Associate " Virtualization, VMware Certified Professional) is a plus
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: System Administrator / EngineerEmployement Type: Full timeContact Details:
Company: NTT DATA, Inc.Location(s): Noida, Gurugram+ View Contact
Keyskills: vmware vsphere vmware networking troubleshooting vdi security compliance dns hyper-v microsoft azure root cause analysis vsphere active directory microsoft windows linux windows server windows administration group policy aws citrix dhcp
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