Senior Relationship Manager @ Bottle Lab

As a Senior Relationship Manager at SmartQ, your primary goal will be to lead and oversee a frontline Partner team of food service associates. In addition, the candidate must coordinate various tasks related to food production planning, engineering, and front-of-house services. Also, ensure all activities comply with Health Safety and Food Safety regulations.

Exercise general responsibilities to facilitate the efficient organization of the contract, aligning with contractual terms and conditions. Additionally, focus on enhancing the overall customer experience through effective management and service delivery.

Do you possess all these skills and wish to make an impact in the world of food and technologyJoin us now!

1. Oversee the daily operations of the food court, ensuring smooth functioning and a high standard of service.


2. Develop and implement operational policies and procedures to enhance efficiency and customer satisfaction.


3. Build and maintain strong relationships with clients and food brands operating within the food court.


4. Collaborate with clients and brands to develop promotional activities and marketing strategies to boost sales and engagement.


5. Recruit, train, and supervise food court staff, including scheduling and performance evaluations.


6. Ensure compliance with health and safety regulations and policies.


7. Ensure a high level of customer satisfaction by addressing complaints and resolving issues promptly.


8. Prepare and manage the food court budget, including tracking expenses and revenue.


9. Analyze financial performance and develop strategies to achieve financial targets.


10. Monitor and manage the food court s PL statement.


11. Develop and execute marketing strategies to promote the food court and its offerings.


12. Utilize social media and other digital platforms to enhance the food court s visibility and engagement.

Qualifications:

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  Proven experience in food industry

  
  

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  Strong work ethic, integrity and personal accountability to be a self-starter and make independent decisions

  
  

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  The ability to handle pressure and meet deadlines

  
  

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  Flexible and willing to take on any tasks to support team efforts

  
  

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  Excellent written and verbal communication skills

  
  

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  Strong interpersonal skills

  
  

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  Sound knowledge and experience of working with food, technology and people management

  
  

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  Result-oriented and accountability

  
  

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  Proven experience in managing successful teams in a similar environment

  
  

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  Basic Food Hygiene certificate and knowledge of HSEQ standards

  
  

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  Excellent financial and application acumen

  
  

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  Self-motivated, agile and ability to adapt to a changing environment

  
  

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  Overall 3+years of experience

  
  

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  Graduate/Diploma in Hotel Management discipline

  
  

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  The candidate will be required to work for 6 days a week

  
  

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  Willing to travel within city limits

  
  

Message from CEO:

Weve come to realize that were not merely in the B2B Food service industry; were in the business of Capturing Hearts. We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, lets play our part in making this world a more beautiful place.