4 + Years of Experience Core in Salesforce Development.
Purpose of the Role :
We are seeking an experienced Salesforce Developer & Functional Analyst to support the ongoing development, enhancement, and maintenance of the Salesforce platform with CLient.
This role sits within the Innovation & Transformation Team of the Academic Related Resources Directorate and will play a crucial part in both technical development and business analysis for Salesforce-based solutions.
In addition to building and customizing Salesforce applications, this role will support product backlog management, gather and refine business requirements, and collaborate closely with cross-functional teams to ensure solutions meet evolving university needs.
Requirements
Main Activities and Responsibilities :
- Collaborate with stakeholders across departments to gather and document CRM/business requirements.
- Manage and maintain the Salesforce product backlog in collaboration with Product Owners and project managers.
- Design, develop, test, and deploy custom Salesforce solutions including Apex classes, Visualforce pages, and Lightning Components.
- Translate business needs into technical specifications and scalable Salesforce solutions.
- Conduct system and user acceptance testing (UAT) support.
- Create and maintain technical documentation and user training materials.
- Assist in the prioritization of enhancements and change requests based on stakeholder feedback.
- Ensure platform integrity, security, and alignment with enterprise architecture.
- Provide technical support through LSBUs Service Management tool.
- Participate in Agile ceremonies (e, sprint planning, daily stand-ups, retrospectives).
Communication and Working Relationships :
- Close collaboration with stakeholders across LSBU, including academic departments, IT Services, LEAP Program Team.
- Work with change managers, functional leads, and implementation partners.
- Partner with end users, support staff, and delivery teams across the University.
Selection Criteria :
Technical Skills :
- Proven advanced experience with Salesforce CRM (minimum 4 years hands-on).
- Deep understanding of Salesforce architecture including Apex, Visualforce, SOQL, Lightning Web Components.
- Experience with Salesforce administration tasks including flows, profiles, permissions, and validation rules.
- Proficiency with HTML, JavaScript, and one backend language (Java, C++, etc.
- Familiarity with REST/SOAP-based web services and Salesforce APIs.
- Experience with Salesforce integration tools (MuleSoft, Zapier, etc. is a plus).
- Strong knowledge of Salesforce data tools (Data Loader, Workbench, DemandTools).
- Version control and DevOps tools (e, Git, Gearset, Copado) experience preferred.
Functional / Analyst Skills :
- Experience in product backlog grooming and prioritization.
- Ability to gather and document business requirements and translate them into functional specifications.
- Strong understanding of higher education processes and use cases (preferred).
- Experience working in Agile/Scrum environments.
- Skilled at stakeholder communication and expectation management.
- Able to create user stories, acceptance criteria, and support UAT.
Desirable Qualifications :
- Salesforce Certified Platform Developer I/II.
- Salesforce Certified Administrator.
- Salesforce Certified Business Analyst (preferred).
- Agile certification (Scrum Master or Product Owner role) is a plus.