Travel process Team Leader @ Teleperformance (TP)

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Travel process Team Leader

Teleperformance (TP)
3 - 4 years
Mumbai
2 days ago
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Job Description

Roles and Responsibilities

Manage travel processes for international clients, ensuring seamless execution of itineraries.
Coordinate with airlines, hotels, and other stakeholders to resolve any issues or concerns.
Oversee ticket booking, cancellation, and amendment processes using Amadeus, Galileo, Sabre systems.
Monitor customer satisfaction ratings (CSAT) and implement strategies to improve service quality.
Ensure compliance with SLAs by maintaining high levels of productivity and efficiency.
Contact - Neelam HR 9594690***
Ne*********u@te****************s.com

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time

Contact Details:

Company: Teleperformance (TP)
Location(s): Mumbai

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Keyskills: International Call Center Aviation SLA Travel Process Galileo Inbound Process Customer Service Ticket Booking Shrinkage Attrition Amadeus International Ticketing Travel Agent Activities GDS Sabre Travel Management Air Ticketing CSAT Operations International BPO

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₹ 4-8 Lacs P.A

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Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

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Please, check the file size and type.

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Teleperformance (TP)

TP is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, their customers, and the environment. We deliver the most advanced, digitally-powered business services to help the worlds best brands st...

Travel process Team Leader @ Teleperformance (TP)

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