Nri Relationship Manager
- Indusind Bank
- 2 - 7 years
- Mumbai
- 2 months ago
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Job Description
NR - Virtual Relationship Managers for contact centre.Role Details VRM is an initiative to managing unmapped portfolio of 75000 + relationships across 1200+ branches of IndusInd Bank. Each VRM will manage approx. 2000 - 2500 customers and will drive CASA balances, on board client on NBD platforms, facilitate transactions, cross-sell various products to existing customers, generate references for new to bank customers and increase wallet share from existing customers. Overall Job Description NR VRMs roles and responsibility include: Develop new and expand existing HNI customer relationships for CASA and assets
Building effective relationship with clients to retain and developing sustainable relationship
Identify client financial and other banking needs and cross sell the required products to ensure stickiness with bank
Work closely with other departments to ensure that customer instructions are executed in timely and correct manner
Improving customer experience by collating customer feedback identifying areas to improve such as operational, administrative processes and competitiveness of products and services
Maintaining an awareness of relevant products and services available from group sources and elsewhere in order to provide the best solutions for clients
Maintain complete relationship record for assigned client accounts The above guidelines are intended to describe the general nature and level of work expected. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills. Education and Work Experience Requirements:
EDUCATION
Graduate or PG, preferably in Finance / Marketing. WORK EXPERIENCE
2-3 years of experience in client servicing, portfolio management & relationship management.
Other specific requirements
Must be a people person and good in relationship management
Must be able to meet strict deadlines and handle multiple stakeholders.
Knowledge about retail banking, credit cards Desired Behavioural / Functional Traits
Excellent communication and listening skill
Confidence and presentation skill
Understanding and interest in financial/ banking products and markets
Ability to explain complex information clearly and simply
Good sales and negotiation skill
Interview Address
IndusInd Bank Ltd, Solitaire Corporate Park, Guru Hargovindji Marg
Building No. 8, 3rd floor, Andheri Kurla Road, Andheri (E), Mumbai - 400093
*Interviews to be conducted on Monday - Friday every week from 10am - 5pm.*
Please send your CVs on the below mentioned mail id and attend the interview.
[ Sw********h@in*****d.com ]
Job Classification
Industry: BankingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Account / Relationship Management - Voice / BlendedEmployement Type: Full timeContact Details:
Company: Indusind BankLocation(s): Mumbai
Keyskills: NRI NRI Services Communication Skills Email Correspondence HNI Client Handling
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Indusind Bank
IndusInd Bank Ltd. is a Customer-focused, technology-based, ISO 9001:2000 certified new generation private sector Bank with ambitious growth plan is looking for the following position.
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