Receptionist/ Patient
- Pravaayu Healthcare
- 1 - 3 years
- Malad
- 2 days ago
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Job Description
Females Only
Position Summary
- We are seeking a warm, organized, and proactive Receptionist/Patient care Executive to be the first point of contact for our patients. You will play a crucial role in ensuring a positive patient experience, managing front desk operations, coordinating schedules, handling billing, and supporting the smooth daily functioning of our center.
Key Responsibilities
Patient Experience & Front Desk Management
- Warm Welcome: Greet every patient warmly, guide them properly, and ensure they feel comfortable and valued from the moment they arrive.
- Waiting Area Management: Efficiently manage waiting areas, address basic patient queries, and strive to ensure minimal waiting times.
- Positive Atmosphere: Maintain a welcoming, calm, and professional front desk environment.
Patient Scheduling and Coordination
- Appointment Management: Accurately schedule and reschedule patient appointments, diligently working to avoid clashes and delays.
- Inter-Departmental Coordination: Coordinate timings effectively between doctors, therapists, and patients on a daily basis to optimize flow and service delivery.
Billing, Payment Collection & Reconciliation
- Accurate Billing: Generate bills promptly and accurately for services rendered.
- Payment Processing: Collect payments through various methods (cash, card, UPI) and update the billing system meticulously.
- Daily Reconciliation: Perform daily reconciliation of all payments received and prepare comprehensive reports for the Center Manager.
Stock and Inventory Management
- Inventory Oversight: Maintain sufficient stock levels of therapy materials, oils, linens, disposables, and wellness products.
- Replenishment Alerts: Proactively inform the Center Manager in a timely manner about low stock or replenishment needs to prevent shortages.
Housekeeping & Maintenance Supervision
- Cleanliness Standards: Ensure therapy rooms, waiting areas, washrooms, and the entire clinic premises are maintained at a high standard of cleanliness at all times.
- Basic Maintenance: Identify and assist in resolving basic maintenance issues (e.g., lights, AC, plumbing) immediately by coordinating with registered vendors.
Therapy Material Handling
- Material Preparation: Ensure therapists receive the correct therapy materials (e.g., oils, potlis) daily, precisely as per individual treatment plans.
Qualifications & Skills
- Previous experience in a front desk or customer service role, preferably in a healthcare or wellness
- Excellent communication and interpersonal skills, with a patient-first approach.
- Strong organizational abilities and attention to detail.
- Proficiency in scheduling software and basic computer applications.
- Ability to handle multiple tasks efficiently in a fast-paced environment.
- A compassionate and empathetic demeanor.
- Any Graduate
Location : - Ghatkopar,Andheri (D.N.Nagar), Malad
Job Classification
Industry: Medical Services / HospitalFunctional Area / Department: Food, Beverage & HospitalityRole Category: Front Office & Guest ServicesRole: ReceptionistEmployement Type: Full timeContact Details:
Company: Pravaayu HealthcareLocation(s): Malad
Keyskills: Front Desk Management Receptionist Housekeeping Patient Scheduling Appointment Management Maintenance Supervision Inventory Management Patient care Patient Coordination
Pravaayu Healthcare
As a practitioner for an Ayurveda clinic, you will play a pivotal role in providing high-quality Ayurvedic healthcare treatment to patients (coming to the Ayurveda clinic) and ensuring effective outcomes. You will be located at one of the company’s clinics and treating patients. We will be starti...
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