Service Desk Engineer
- Diverse Lynx
- 6 - 7 years
- Hyderabad
- 12 days ago
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Job Description
JD for Service Desk Engineer. Key Responsibilities:
- Provide L1/L2 technical support for desktops, laptops, printers, operating systems, and mobile devices.
- Troubleshoot and resolve hardware and software issues remotely or onsite.
- Respond to and resolve tickets, incidents, and service requests within defined SLAs using ITSM tools (e.g., ServiceNow, BMC, Freshservice).
- Support user accounts, permissions, and group policies via Active Directory and Microsoft 365 .
- Install, configure, and maintain approved software and operating systems (Windows/Mac/Linux).
- Set up and support VPN, email clients, remote access , and network connectivity for users.
- Handle password resets, access issues, printer setups , and basic network troubleshooting.
- Document all support interactions and solutions clearly and completely in the ticketing system.
- Escalate complex issues to the appropriate L3 or infrastructure teams with clear documentation.
- Maintain compliance with IT policies, security standards , and change management protocols.
- Support onboarding/offboarding processes, including account provisioning and equipment setup.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: Network (Support) EngineerEmployement Type: Full timeContact Details:
Company: Diverse LynxLocation(s): Hyderabad+ View Contact
Keyskills: Change management Ticketing Linux Operating systems VPN Service desk Active directory Windows microsoft Technical support
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Diverse Lynx
Diverse Lynx is your Go to Place for all IT needs. We combine industry leading expertise and our personal dedication for all your needs. Established in 2002, we are headquartered in Princeton NJ with an off-shore delivery center in New Delhi, India.
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